Job Description MedCerts Training Consultant is a servant leadership role dedicated to the success of our internal team members. By facilitating, evaluating, and coaching our consultants apply their expertise to help improve team members performance to reach organizational goals. With a primary focus on evaluating internal team member performance, aligning training programs with business objectives, and facilitate learning opportunities for various skilled roles. Our training consultants are focused on the improvement of skill, by creating training material and deliver the Learning Curriculum, to help achieve business goals. Our mission as a Training and Development team is to create a bridge between the training and coaching of our organization to have a direct impact on our companies' goals. GENERAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. * Monitor and Evaluate Team members performance for highest level of client service and call effectiveness - performance-based coaching & evaluation * Gather and Evaluate data to use to track team members performance - identify training needs * Diagnose performance issues that will help people do better and assist team members in measuring and enhancing performance * Align training/coaching needs - based on evaluation * Facilitate learning opportunities that help team members reach goals and ultimately positively impact business objectives * Create knowledge check opportunities to evaluate post training knowledge retention for team members participating in training. * Responsible for developing consistent and positive learner interactions and team member relationships * Responsible for identifying and communicating performance gaps to the Leadership Team and Business partners * Responsible for training outcomes that impact team member performance and advance the business areas towards company goals * Responsible for measured impact of team members performance through coaching and training. REQUIRED QUALIFICATIONS * Associates degree required, bachelor's preferred or combination of education and experience * 3-5 years of training and coaching experience * 3-5 years call center experience * 3-5 years of sales experience * 3-5 years of customer service experiences * 3-5 years of education industry experience (Admissions, Student Support, Career Services, etc.) * Demonstrated success in training and development * Ability to create course materials and teaching aids using Adobe Publisher, Canva, Power Point, etc. * Ability to work in a result driven work environment * Ability to work remote WORKING CONDITIONS This is currently a remote-based position in which work will be completed during normal business hours (approximately 8:30am - 5:00pm). Job Type Regular The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
