Job Description This position will report to the Technical Product Manager and will support multiple technical products used across the organization. This person will be involved in our entire software development life cycle from inception to deployment. The primary responsibilities include performing detailed analysis on configuration and engineering change requests, writing detailed business requirements documents and agile stories, coordinating multi-system efforts, reviewing test cases, and performing user acceptance testing. Additional responsibilities include workflow diagrams, business process documentation, and business process improvement. GENERAL DUTIES AND RESPONSIBILITIES * Collaborate with internal stakeholders to elicit business requirements. * Analyze stakeholder requests, gather necessary information, and document requests. * Anticipate needs from the business teams and proactively propose technology solutions that improve business outcomes, efficiencies, or student experience. * Serve as Subject Matter Expert for one or more business areas and software products. * Document user stories and defects using Agile format and best practices. * Perform software demos. * Write release notes. * Triage and reproduce bugs/defects, log details for engineers, and help define remediation priority. * Perform end-to-end software testing. * Serve as an escalation point for production issues and bugs reported. * Be an evangelist for automation, process efficiency, and simplification. REQUIRED QUALIFICATIONS * High school diploma/GED required. * 3 years of experience in Product Owner or Technical Business Analyst role. * Excellent analytical, troubleshooting, & problem-solving ability. * Ability to explain complex business or technical problems in a logical, easy to follow manner. * Curious, detail-oriented, critical thinker * Agile methodology PREFERRED QUALIFICATIONS * Bachelor's degree preferred in business, computer science, information technology, or similar discipline. * Salesforce CRM, Salesforce Marketing Cloud, or Salesforce Billing experience * Totara/Moodle experience WORKING CONDITIONS This is a remote position in which work will be completed during normal business hours (8:30am - 5:00pm). Job Type Regular The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
