ABOUT THE ROLE
Location: Remote – Michigan residents
Profitez de la flexibilité de pouvoir travailler et de vous former de chez vous en tant que spécialiste en support de garantie (Anglais et Français) chez Morley!
En tant que spécialiste en support de garantie (Anglais et Français), vous gérerez les réclamations des concessionnaires automobiles en anglais et en français du début à la fin avec un niveau élevé de service à la clientèle. Si vous avez de l'expérience avec les réclamations de garantie ou d'assurance, nous vous recherchons!
About the Role
What You'll Do
- Counsel service managers
- Identify improvements by analyzing expense and frequency trends
- In English and French, offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed), while keeping a positive and upbeat attitude
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).
SKILLS FOR SUCCESS
Required Skills
- Fluent in French and English (spoken and written)
- Excellent analytical and communication skills
- Strong computer navigation and typing skills (minimum of 35 words per minute)
(check your skills with a free typing test) | (direct link to test: www.typingtest.com)
- A self-motivated, passionate professional who is enthusiastic, energetic and teamwork-oriented
Eligibility Requirements
- High school diploma or equivalent
- Experience in:
- Warranty administration and/or insurance claims
- Automotive dealership (service department and/or warranty administration preferred)
- Able to work shifts within the center's hours of operation:
- No weekends or late shifts!
- Monday - Friday
- 8 a.m. - 6 p.m. Eastern
- Must be able to stick to the schedule reliably, as some queues are time sensitive
Remote Work Requirements
- Michigan resident
- High-speed internet access at home that you are able to connect to via Ethernet or landline
- Secluded and distraction-free work environment
The Remote Experience
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: https://mrly.info/h4b)
NOTICES: Morley utilizes E-Verify (https://bit.ly/MorleyEverify) during onboarding for all hires. Learn about your right to work: https://bit.ly/MorleyRightToWork. Privacy policy: https://info.morleynet.com/morley-privacy-policy. CCPA Notice (California applicants): https://info.morleynet.com/ccpa. Contact [email protected] if you need reasonable accommodation to apply or interview.
WHY JOIN OUR MORLEY FAMILY
Employment value is the combination of competitive pay, health benefits & other benefits we provide – your total compensation package.
Benefits
- Health and wellness: Medical & prescription coverage (free annual physicals), dental & vision insurance, paid time off, programs (wellness, quit tobacco, manage chronic conditions)
- Financial: 401(k) with match, flexible spending account, life insurance, short/long-term disability insurance
- Also: 24/7 free online access to doctors (Teladoc), nurse help desk, benefit/claim help, family/financial/will services
About Morley
- Mission: Deliver extraordinary experiences
- Lead with humility, embrace everyone, sweat the details & move mountains (make the impossible possible) for our associates & the world-leading companies who partner with us
- Equal opportunity employer
- Inclusive, caring & respectful work environment
- No discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status
- Reasonable accommodations for those with disabilities
- See associate perspectives: https://morley.goodseeker.com/c/morley
