Specialty Pharmacy Services supports a growing list of patient populations, including Transplant, Hepatitis, Multiple Sclerosis, Rheumatology, and Oncology. Our team is dedicated to supporting our patients comprehensively throughout their entire treatment process. We strive to do so by providing timely and continuous financial counseling, clinical education, and mail-order medication deliveries.
Specialty Pharmacy Technicians work within either the Call Center or Distribution Operations. Requirements, duties, and responsibilities align respectively. Cross coverage and movement between teams is possible dependent on departmental and patient care needs.
Pharmacy Technician duties may include:
Call Center Staff
- Must have excellent customer service skills, including listening, verbal, and written communication.
- Monitor multiple queues for order entry and processing.
- Answer incoming and complete outgoing calls from/to patients, prescribers, insurance PBMs, and outside pharmacies.
- Work closely with clinical, medication access, and distribution teams to ensure timely patient care.
- Should have experience in retail or mail order pharmacy setting. Experience in typing prescriptions and adjudicating claims preferred.
- Document all patient interactions in appropriate systems and databases.
- Position has the potential for hybrid after completion of onsite-only training period. Hybrid schedule is set by leadership and subject to change based on departmental needs.
- Other duties as assigned.
Distribution Staff
- Prepare non-sterile compound medications.
- Prepare medications for shipment.
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