ABOUT THE ROLE
Role: Full time | Remote - Michigan residents
Looking for a work-from-home opportunity that will help you make the move from a job to a rewarding career? If you have the confidence and passion to provide exceptional customer service, you can be successful as a Work at Home Customer Service Advisor at Morley.
In this early career role, we'll teach you everything you need to know so that you can feel confident in supporting our customers. In addition to our comprehensive training, Morley offers a leadership development program to help you grow your career.
You'll find that we have a competitive benefits package and a positive, empowering work environment. Join our Morley Family and begin your career here.
What You'll Do
- Relay detailed information to customers, as well as managers and clients
- Research, process and resolve customer questions about insurance, benefits and quality-care issues
- Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com | chat hours: 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day.
SKILLS FOR SUCCESS
Required Skills
- Excellent communication skills
- Basic math skills
- Computer and Microsoft Office proficiency
- Able to analyze detailed information and draw reasonable conclusions
Eligibility Requirements
- High school diploma or equivalent
- Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
- Typing speed of 30+ words per minute (Take a free typing test!)
(direct link to test: www.typingtest.com)
- Available to work shifts between 8 a.m. and 9 p.m. Eastern time, on various days Monday through Friday, with possible Saturdays/Sundays from October through March
- Must be able to stick to the schedule reliably, as some queues are time sensitive
Remote Work Requirements
- Michigan resident
- Access to high-speed internet that is hard-wired into your home (e.g., via cable or fiber), and that you can connect devices to using ethernet or landline (rather than wireless connection)
- (Morley provides a six-foot ethernet cable as part of its equipment package for this role. Should a longer cord be required for your work-from-home setup, you will be asked to supply a longer cable of your desired length.)
- Secluded and distraction-free work environment
The Remote Experience
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: https://mrly.info/h4b)
NOTICES: Morley utilizes E-Verify (https://bit.ly/MorleyEverify) during onboarding for all hires. Learn about your right to work: https://bit.ly/MorleyRightToWork. Privacy policy: https://info.morleynet.com/morley-privacy-policy. CCPA Notice (California applicants): https://info.morleynet.com/ccpa. Contact [email protected] if you need reasonable accommodation to apply or interview.
WHY JOIN OUR MORLEY FAMILY
Employment value is the combination of competitive pay, health benefits & other benefits we provide – your total compensation package.
Benefits
- Health and wellness: Medical & prescription coverage (free annual physicals), dental & vision insurance, paid time off, programs (wellness, quit tobacco, manage chronic conditions)
- Financial: 401(k) with match, flexible spending account, life insurance, short/long-term disability insurance
- Also: 24/7 free online access to doctors (Teladoc), nurse help desk, benefit/claim help, family/financial/will services
About Morley
- Mission: Deliver extraordinary experiences
- Lead with humility, embrace everyone, sweat the details & move mountains (make the impossible possible) for our associates & the world-leading companies who partner with us
- Equal opportunity employer
- Inclusive, caring & respectful work environment
- No discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status
- Reasonable accommodations for those with disabilities
- See associate perspectives: https://morley.goodseeker.com/c/morley
