Job Details

ABOUT THE ROLE

Location: Remote - Michigan residents

Do you have an analytical mind, enjoy working with people and know how an auto dealership works? Would you like to work from home? This could be a great opportunity for you!

As a remote Warranty Pre-Authorization Specialist at Morley, you'll support the warranty pre-approval program for a major domestic automotive client.

What to Expect 

• You'll work closely with automotive dealers on the pre-approval program.
• Most of the time, you will be off the phones, working out of your queue and email to pre-authorize the replacement of warranty components and review warranty claims.
• At times, you'll take calls from dealers who have questions about their decision or need help sending in their request using the app.
• In cases where additional clarification is needed, you'll call the dealer to get things figured out. 

What You'll Do

• Serve as an expert consultant to dealership service managers on warranty administration and service operations
• Provide excellent customer service
• Analyze warranty frequency and expense trends at the dealer level and identify improvements the dealer can make
• Analyze and identify warranty waste-reduction areas
• Help make sure the client’s warranty policies, bulletins and procedures are applied consistently
• Support the client's brand quality managers and engineering teams
• Deliver services that meet quality and productivity goals
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Questions Before You Apply? 

SKILLS FOR SUCCESS

Required Skills

• Have an understanding of the automotive dealership environment
• Professional communication (written and spoken) and negotiation skills
• Excellent interpersonal skills 
• Able to listen closely with attention to detail
• Analytical and organizational skills, process-oriented approach
• A positive, self-starter attitude with a solid work ethic and ability to meet deadlines
• Computer proficiency
• Typing skills (at least 35 WPM) – take a free typing test!

Eligibility Requirements

• High school diploma or equivalent
• Able to work shifts within the center’s hours of operation:
  • Monday to Friday, 8 a.m. to 8 p.m. Eastern time
  • Saturday, 8 a.m. to 5 p.m.
• Must be able to stick to the schedule reliably

Nice to Have

• Experience in warranty administration or a related profession

Remote Work Requirements 

• Michigan resident
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment

The Remote Experience 
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.