Job Details

Join a team that improves patient outcomes, through innovative and flexible solutions to the acute care market! When you work for Skytron, you get so much more than a job, including:

• Comprehensive benefits, beginning on day one
• Annual Pool Bonus
• Paid vacation, personal days, and holidays
• 401(k) and Profit sharing
• Tuition reimbursement program
• Onsite gym
• Family-owned and operated business

As a Field Service Technician, you will:

• Install equipment using procedures set by manufacturer specifications
• Inspect and test malfunctioning medical and related equipment (surgical lights, tables, and booms), using test and analysis instruments
• Disassemble malfunctioning equipment and repair or replace defective mechanical, hydraulic, and electrical parts
• Remotely perform service work by providing telephone, remote technical support, and remote diagnostics to external healthcare customers in order to resolve customer equipment issues and initiate escalation, if appropriate
• Maintain factory certification and proficiency on all servicing product lines
• Install, troubleshoot, and maintain fiber optic low voltage, and media cables. Measure signal strength to ensure adequate performance
• Generate revenue growth by offering solutions aligned with the service portfolio
• Perform all administrative duties within Skytron's quality management system timeframes including service work orders, expense reports, preventative maintenance, installation documents, site and service documentation, and other related paperwork
• Be required to travel up to 75 percent of the time
• Be flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, and/or weekend work as necessary

For success in this role, you will:

• Capably handle required administrative functions
• Understand and apply knowledge to install, diagnose, and repair medical devices and equipment
• Verify work to ensure accurate results
• Follow work instructions, procedures, safety guidelines, and company policies
• Meet productivity standards, deadlines, and project schedules
• Communicate effectively with various levels of employees and customers, both verbally and in writing
• Be internally motivated and work well with minimal supervision
• Be flexible in working hours, including mandatory overtime on short notice and/or weekends, as needed
• Devise workable solutions or consult with secondary resources to devise solutions
• Possess a working knowledge of hydraulic and AC/DC electrical systems, functions, and uses
• Have previous mechanical, diagnostic, and troubleshooting experience
• Have previous experience related to video and communication media
• Maintain a good driving record and valid driver's license
• Be subject to background check and credentialing
• Have a HS Diploma or equivalent
• Read and interpret schematics and site drawings, without assistance
• Understand and apply hydraulic, mechanical, and electrical theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment