Job Description
SUMMARY Single point of contact for assigned account manager, customer, and/or territory. Leads overall execution of actions and coordination of the order. Utilizes SAP to generate sales orders, purchase orders, invoices, and delivery note/shipping documents and communicates pertinent information to customers. Generates information on orders, quotations, and lead times.
ESSENTIAL DUTIES AND RESPONSIBILITIES • Works collaboratively with the outside sales team as a customer and product advocate and to determine essential strategic approaches for sales support • Works closely with import coordinator to ensure that goods are not held up in customs. • Interacts with team for issues related to order entry, order confirmation, delivery notes, invoices, delivery times and methods, and all other matters concerning the department. • Invoices selected CS orders involving matching timesheets, expense reports, field service reports (FSRs), parts inventory transactions, training registrations, and cost to assure invoice timeliness and accuracy. • Supports System Partners/Distributor/Integrators throughout the sales interval • Verifies customer and order information against configuration and quote for accuracy • Utilizes SAP to generate purchase orders, invoices, shipping documents • Prepares and/or provides input on contracts and other forms/documents • Informs customers of order information such as unit prices, shipping dates, and anticipated delays • Completes and approves purchase requisitions for ordering stock items, which includes spare parts and repair orders and all other robot related items. Maintains accurate and complete data in Salesforce/Customer Relationship Management (CRM) database as needed • Understands and works towards improving departmental KPIs. • Participates in training sessions, meetings, skill building and professional development classes • Assists Accounts Receivable (A/R) in collecting outstanding monies by supplying information and verifying contact data. • Assists Finance with all information necessary to ensure that the inventory is accurately reflected in the monthly robot inventory accounting including loan robot consignments. • Adheres to the Quality System and participates in Quality meetings regarding process flow and efficiency issues
EDUCATION and/or EXPERIENCE High school diploma plus two years of related administrative experience is required; or equivalent combination of education and experience. Purchasing experience required. Intermediate to advanced computer skills (Word, Excel, PowerPoint, MS Dynamics, Salesforce, SAP ERP system, Internet, E-mail). Organization and time management skills and the ability to manage multiple activities and maintain confidentiality is required.
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