General Responsibilities:
- Counsels and supports WIC pregnant and breastfeeding mothers.
- Ensure quality program service delivery using client-centered approaches.
- Protect the privacy of customers/families and hold in confidence all information obtained in the course of service.
Specific Duties:
- Provides basic breastfeeding information and encouragement to WIC pregnant and breastfeeding mothers.
- Counsels WIC pregnant and breastfeeding mothers by telephone or in the WIC clinic.
- Receives a caseload of WIC clients and makes routine periodic contacts with all clients assigned throughout their breastfeeding experience.
- Provides close contact and follow-up to mothers during the early postnatal period.
- Provides information and promotes breastfeeding to WIC clients.
- Provides advice on aspects of normal breastfeeding.
- Provides anticipatory guidance to reduce the occurrence of problems.
- Assists in teaching breastfeeding class or support groups.
- Teaches use, cleaning and assembly of breast pumps and expression and storage of human milk.
- Identifies the need for referrals to the breastfeeding coordinator or breastfeeding specialist.
- Accurately complete required program documentation and record-keeping in a neat and timely manner.
- Work collaboratively with the WIC team to make sure all areas of service are in compliance and continually improving.
- Recruit families and promote agency programs within the community.
- Participate in personal and professional development activities, including staff meetings, conferences, training opportunities, as identified and approved by supervisors.
- Attend community events and meetings to support the agency programs; including evening and weekend events/meetings.
- All other duties as assigned.
Education and Experience Qualifications:
- Shall be of responsible character and suitable to work with parents and infants.
- Must be 18 years of age or older, have a high school diploma/GED, and have experience working with young children
- Has breastfed at least one baby for at least six months.
- Be on-call when needed beyond regular work hours.
- Is familiar with WIC, current or previous WIC client preferred.
Additional Requirements:
- Possess a solid knowledge base with respect to WIC services and seek to expand knowledge at every opportunity.
- Complete additional certifications as required.
- Maintain confidentiality and code of ethics at all times.
- Shall provide written report by a physician stating their physical capability and freedom from communicable tuberculosis.
- Must have good communication and organizational skills and be able to work effectively with people.
- Must be self-directed and able to multi-task in a fast-paced environment.
- Must possess the ability to prioritize and complete tasks in order to deliver desired outcomes within allocated time frames.
- Must be willing to accept new challenges.
- The ability to navigate and effectively resolve conflict.
- Understand the importance of daily work attendance, and its impact on coworkers, clients, and the agency
- Must have proficient computer and technical skills, including Word, Excel, Outlook, and the Internet
- Must have reliable transportation, a valid driver’s license, provide proof of insurance, and successfully pass a motor vehicle record review
- Must successfully pass a background check, including criminal history and Central Registry clearance, at the time of hire and when requested at any time during employment
- Must comply with the Agency's smoke-free and drug-free policies
