Performance Measurements
- Ensure the department is providing professional, timely, personal service to all members and associates by responding to all messages and correspondence within 24 hours.
- Develop and maintain a highly qualified staff possessing knowledge of all mortgage products and rates, both with the credit union and the industry as a whole
- Ensure all mortgage lending activity is compliant with established policies, procedures, rules, and regulations.
- Ensure the department meets or exceeds established goals and that direct reports achieve their individual goals.
- Inform Senior Leadership regarding key operational issues affecting the department.
Qualifications and Expectations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the expectations of the person performing this job.
- Strives to exceed credit union, department, and personal goals.
- Must have a clear understanding of credit union lending rules and regulations.
- Overall knowledge of Credit Union’s programs, policies, and procedures.
- Strong leadership skills.
- Works autonomously and within a team setting.
- Manages projects successfully from start to finish.
- A good attitude and professional, courteous personality conducive to dealing with staff and members.
- Must possess strong organizational, analytical, and problem-solving skills.
- Accurate, detailed and a self-starter who can exercise independent judgment problem-solving.
- The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job.
- Outgoing personality with ability and willingness to offer new ideas.
- A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Outside contacts become important and fostering sound relationships with other entities (companies and/or individual) becomes necessary.
- Working knowledge of regulations affecting mortgage lending.
- Excellent organizational skills, attention to details with solid time management skills and well-developed abilities to multi-task.
- Ability to work overtime, attend meetings, seminars, and travel.
- Must have flexibility to deal with changing work hours and locations as needed.
- Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and /or outside the organization generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Move or transport items, equipment and tools up to 25 pounds.
- Must be able to remain in a stationary position during work hours or must be able to remain at a workstation for long periods of time.
Work Environment
- Must maintain a neat and orderly work area.
- Routinely clean and disinfect work areas (i.e. teller stations, desk surfaces, phones, electronic equipment).
- Protect the confidentiality of credit union staff and members by locking door or removing items from desk/workstation when away.
Education and Experience
- Three to five years of Residential Real Estate Lending or related experience
- (1)A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., Residential Mortgage Lender Certificate in lieu of a degree).
- Knowledge of the secondary market and experience with first and second mortgage, residential real estate lending; must have proven track record of selling and servicing loans.
- Three to five years of credit experience with a financial institution
- Three to five years of experience supervising and training multiple employees
- Must possess strong organizational, analytical, and problem solving skills.
- Skills in Microsoft Word, Excel, and Outlook
Qualifications
Education
Preferred
Associates or better.
Bachelors or better.
Experience
Required
Experience supervising and training multiple employees
3-5 years:
Credit experience with a financial institution
3-5 years:
Residential Real Estate Lending or related experience
5 years:
(1)A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., Residential Mortgage Lender Certificate in lieu of a degree).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
