Job Title:
Store Associate
Job Summary:
The Store Associate at TJ Maxx is responsible for delivering excellent customer service, maintaining store standards, and assisting with sales and merchandising. This role involves working on the sales floor, at the cash register, and in the fitting rooms, ensuring a positive shopping experience for customers.
Key Responsibilities:
- Customer Service: Greet customers warmly, offer assistance, and provide information about products and promotions. Ensure a friendly and welcoming environment.
- Sales and Merchandising: Assist with the display and organization of merchandise on the sales floor. Ensure that items are properly tagged, folded, and arranged according to store standards.
- Cashiering: Operate the cash register, process transactions accurately, handle returns and exchanges, and provide customers with their receipts. Ensure cash handling procedures are followed.
- Inventory Management: Assist with receiving, unpacking, and organizing merchandise in the stockroom and on the sales floor. Keep track of inventory levels and report any shortages or discrepancies.
- Fitting Room Assistance: Monitor and maintain the fitting rooms, assist customers with selecting sizes and styles, and ensure that merchandise is returned to the sales floor in good condition.
- Loss Prevention: Be vigilant in monitoring for potential theft or security issues. Follow all loss prevention policies and procedures.
- Store Maintenance: Help maintain cleanliness and orderliness throughout the store, including the sales floor, fitting rooms, and stockroom areas.
- Team Collaboration: Work closely with other store associates and managers to achieve sales goals and ensure smooth store operations. Participate in team meetings and training sessions.
- Adherence to Policies: Follow all company policies and procedures, including dress code, attendance, and customer interaction guidelines.
Qualifications:
- Education: High school diploma or equivalent is preferred.
- Experience: Previous retail experience is a plus, but not required.
- Skills:
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks
- Basic math skills for cashiering and inventory management
- Attention to detail and organizational skills
- Ability to work well in a team
- Physical Requirements: Ability to stand, walk, and lift items throughout the shift. Must be able to handle physical tasks such as stocking shelves and assisting customers with merchandise.
Working Conditions:
- Primarily works on the sales floor, fitting rooms, and stockroom areas.
- May require evening, weekend, and holiday shifts depending on store needs.
- Must be comfortable working in a busy retail environment with regular customer interaction.
