Job Overview
Responsible for ensuring that all Retail Mortgage activities are performed and documented in compliance with applicable Federal and State Banking regulations, company policies and established Standard Operating Procedures (SOPs). Assist with development, implementation and enforcement of branch compliance, employee licensing and quality control. Provide technical assistance to the Mortgage team utilizing knowledge of the Retail Mortgage functions, operating systems, and applicable regulations. This position requires a firm understanding of Truth in Lending (Reg Z), HMDA (Reg C) RESPA (GFE) Loans to Insiders (Reg O) and Equal Credit Opportunity Act (Reg B).
Principal Accountabilities
Represent the Bank to both internal and external customers in a courteous, professional manner in face-to-face, written and telephone communications.Accountable for adherence to compliance standards including Bank Secrecy Act (BSA), quality of documentation, timeliness and volume of loans closed. Actively protect confidentiality of customer and account information. Demonstrate Horizon Bank's commitment to the communities in which we serve through active involvement in local organizations and events.
Duties
Monitor regulatory environment, analyze impact to current mortgage procedures and ensure system changes are implemented as required
Efficiently and accurately audit, monitor and track all mortgage loan files to identify compliance errors and areas of risk to focus on during the examinations. Provide weekly non-compliance reports to Mortgage Sales and Operations Managers to initiate corrective action(s).
Accurately prepare Initial Application Disclosures with established timeframe
Accurately prepare Initial Closing Disclosures within established timeframe
Accurately prepare Re-disclosures when necessary within established timeframe
Review Rate Locks for accuracy
Monitor Compliance Desk In-box for questions and issues. Return responses within established timelines
Prepare and send files in response to internal and external audit requests
Assist Mortgage Loan Business Analysts as needed
Development, update and maintain training manuals and Standard Operating Procedures (SOPs)
Assist with HMDA Reporting (Annual)
Examination Preparations (State, Federal, Agency, Investor, Internal)
Report suspicious transactions or unusual occurrences to supervisor.
Perform all work in compliance with established regulations, policies, Standard Operating Procedures (SOPs), and instructions.
Maintain customer confidence and protect bank operations by keeping information private and confidential.
Participate in ongoing skill, compliance, risk management and security training as required for the position and apply knowledge in daily tasks
Other duties as assigned.
Qualifications & Skills
High school diploma or equivalent with a minimum of 2 years' mortgage loan and customer service experience. College degree in business, finance or related field of study preferred.
Thorough knowledge of agency regulations and industry standards as they relate to retail mortgage lending
Prior experience with Systems Administration or business rule implementation preferred.
Exceptional organization, time management and follow-up skills. Excellent interpersonal skills and ability to communicate effectively with customers, bank employees and outside service providers.
Ability to follow detailed instructions and a wide range of procedures requiring sound judgement.
Ability to perform complex mathematical computations using various business machines and/or computers.Must have proficient typing and computer skills. Advanced MS Excel.
Core Competencies
Adaptability & Flexibility
Results Focused
Accountability
Problem Solving
Attention to Detail
Teamwork
Physical Requirements
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions in compliance with the Americans with Disabilities Act (ADA)
Physical Demand:
Percentage of Time:
Communicate with customers, vendors, advisors, managers and agency representatives regarding banking transactions and issues. Able to exchange accurate information with others.
90-100%
Able to verify authenticity of financial instruments, forms, documents and signatures. Able to verify identity of customers, vendors and service providers. Able to observe actions of others to ensure safety and security of the facility.
90-100%
Able to grasp, move and sort forms and papers.
90-100%
Constantly operate a computer and other office machinery such as calculator, copy machine, fax machine, scanner, printer and telephone
90-100%
Able to remain stationary at a desk for long periods of time
75-100%
Regularly move about the office to access file cabinets, storage drawers and various office equipment
75-100%
Occasionally position self to reach heights between floor and 6'
<25%
Horizon Bank is a proud Equal Opportunity Employer | Disability | Veteran Employer.
#LI-DNI
Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Horizon, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, gender, age, national origin, ancestry, disability status, protected veteran status, genetic history, pregnancy, or any other protected characteristic as established by law.
