Join the Customer Care Center of an Industry Leading Wildlife Management Company!
Founded in 1984, Critter Control Operations specialize in nuisance wildlife management services for residential and commercial properties, providing leading wildlife, animal and integrated pest control services across the nation. We work with wildlife and people alike and have amazing careers to offer in a recession resistant business.
Responsibilities
What You Will Do
The objective of the Regional Customer Relations Specialist position is to provide excellent service to the Regions existing customers and provide resolution to their needs and concerns in a single call (One Call Resolution) and in a professional manner.
Your Daily Duties
Answer incoming calls from existing customers and track open issues. Inform them of plan/resolution status, update when needed and follow-up with customer to ensure resolution satisfaction
Identify escalating priority issues and report it up the proper chain of command
Perform a follow-up call with customer to ensure resolution of the issue
Conduct outbound contact calls for customers who have newly completed jobs, and 0-7-day AR to ensure customer satisfaction
Make out-going calls as needed to customers and team regarding special circumstances including weather, schedule changes, and other unusual events
Assist customers as needed in making payments or setting up auto-billing
Enter data into CRM (Servsuite) to document issues
Assist RSM/RM/DM in summarizing trends, remaining open issues, reoccurring issues in districts and regions
Maintain/exceed productivity goals and performance measures set by the Region
Follow-up with L360/Podium customers to initiate a plan of action with at-risk customers
Provide excellent customer service in a professional manner
You Will Thrive In This Role If
You hold yourself to high standards
You enjoy building relationships and creating a bond and rapport with your team members and customers
You have great time management skills
Excellent verbal and written communication skills
Exceptional customer service, organizational and analytical skills
What We Offer:
Highly competitive compensation package (Hourly range: $17 - $19)
Company vehicle, cell phone and tablet
Comprehensive training programs as the industry leader
Comprehensive benefits package including medical, dental, vision & life Insurance
401(k) plan with company match, employee stock purchase plan
Paid vacation, holidays, and sick leave
Employee discounts, tuition reimbursement, dependent scholarship awards
Qualifications
Work Environment:
We go where the wildlife goes! Candidates must be physically capable of safely performing the following job duties:
Perform duties while seated for long periods of time
Required Experience
One-year experience in a call center/customer service environment, or equivalent field experience in Wildlife/Pest Control
Knowledge of customer service principles and practices,
Good data entry and verbal skills; type 45 wpm or more
Proficient in relevant computer applications
Required Education
High School Diploma required
Required Skills
Ability to de-escalate an upset customer
Must be able to work overtime during the companys peak season
Must have the ability to be flexible in scheduling
Problem Analysis and Resourcefulness
Excellent organizational skills
Able to coordinate activities with multiple parties and levels of leadership
Other Requirements
We require the ability to pass a drug screen
Critter Control and Trutech are an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Please see job description for required skills.
