Summary:
The Lien Associate will assist in overseeing the Lien Research Department and will work under the direction of and report to the Team Lead and Supervisor of Lien Risk Resolution. The Lien Associate will share knowledge and skills with Lien Risk Resolution team members to ensure properties identified at risk for liens are reviewed and processed timely and efficiently.
Essential Duties and Functions: include the following. Other duties may be assigned.
The Lien Specialist will be responsible for:
- Maintain client documentation
- Locate HOA or Management Companies.
- Make follow ups for all liens requiring research.
- Research public county records.
- Obtain required documentation to resolve HOA lien delinquency.
- Submit settlement offer on behalf of client to resolve HOA delinquency.
- Submit payment request to client once settlement offer decision obtained.
- Ensure that all HOA payments are processed accordingly.
- Ensure that all HOA recurring payments are set up with correct mailing addresses.
- Understand and apply investor requirements
- Image all documents in the corresponding folders.
- Submit list of completed loans to Lien Research Supervisor for commenting & imaging.
- Assist with special projects as needed and acting as a backup within the department
Competencies:
- Ability to prioritize work and work in a fast paced environment with deadlines
- Customer service orientated
- Works well in a team environment
- Strong analytical skills
- Attention to detail and accuracy
- Excellent verbal and written communication skills
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
We are an equal Opportunity Employer, and we are dedicated to providing employment and advancement opportunities for minorities, disabled and veterans pursuant to its affirmative action plan.
- Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
- Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
- Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
- Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
- Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
- Quality control—the individual demonstrates accuracy and thoroughness.
- Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
- Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Required:
- High School Diploma/ GED
- Must have excellent attendance and no prior disciplinary action(s)
- Ability to work holidays and overtime as required
- Must be proficient with MS Office
- Must be proficient with MS Excel formulas and macros
- Must be proficient with MS Access
- Strong organizational experience
- Exceptional telephone demeanor
- Ability to maintain a high level of confidentiality
- Ability to negotiate lower payment to resolve lien.
- Ability to coordinate payment to resolve past due balance.
- Monitor payment in full and obtain documents to set up recurring payments
Preferred:
- Associate’s or Bachelor’s degree in a business or financial related discipline
Physical Requirements Necessary on a Regular Basis:
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
We are an equal Opportunity Employer, and we are dedicated to providing employment and advancement opportunities for minorities, disabled and veterans pursuant to its affirmative action plan.
Repetitive motion .Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day. Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day. Vision sufficient for use of a computer monitor. Sedentary position. Ability to sit at a desk 7-8 hours per day. Worker not substantially exposed to adverse environmental conditions.
Pay Ranges:
Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more. We offer competitive pay while still allowing for compensation growth within the position and company.
This job description is not meant to be an all-inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time.
EEO Statement:
Proctor Loan Protector is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
