Position: Real Estate Servicing Manager - Berrien Springs/Hybrid Work Eligible (Full-Time)
Location: Berrien Springs, MI
Job Id: 2729
# of Openings: 1
Real Estate Servicing Manager - Berrien Springs (Full-Time)
This is a Hybrid Work Eligible position. You will be required to come into the Operations Center in Berrien Springs, MI as needed to ensure business needs are met.
ABOUT HONOR:
At Honor Credit Union, we've been putting members first since 1934. Our team remains true to our member promise: Providing Solutions For Your Financial Success. Honor members enjoy extraordinary member service at 28 member centers, and worldwide through online banking.
OUR TEAM:
As a team member at Honor Credit Union, you are genuinely part of a family. We leave the term "employee" at the door because you're much more than that; you're a valued member of the Honor Team and its success. We don't settle for good; we strive to be great, and that starts with the individuals that live out the "I Am Honor" promise every day.
At our core, we are obsessed with providing extraordinary member experience with solutions for financial success. We are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essential. We are made up of outgoing, positive, friendly, and highly experienced individuals, which creates an inclusive, stimulating atmosphere. Smiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things Honor.
COMMITMENTS TO LIVING "I AM HONOR":
Act with Urgency and Care - You have the direct authority and responsibility to act and seek out solutions.
The Platinum Rule - Treat others the way they want to be treated.
Make the Connection - Develop genuine relationships so you can provide a "WOW" experience.
See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized.
Reason over Rules - Make decisions that are good for the person and good for Honor.
Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs.
WHAT WE ARE LOOKING FOR:
Leads the Real Estate Servicing Team by providing management, coaching, training, guidance, operational, and escalated support.
Responsible for leading day-to-day operations related to secondary market and portfolio loan servicing, while acting as a subject matter expert for the Real Estate Servicing Team, handling the complex and escalated questions.
Maintains adherence to standards for secondary market servicing, internal regulations, and regulations.
Ensures that the Real Estate Servicing Team is effectively following Real Estate Servicing procedures while providing exceptional service to our internal and external members.
Actively monitors federal regulations and investor guidelines to ensure compliance and communicates all necessary updates to the team.
Ensures accurate file setup in the core or through third party vendors.
In collaboration with the Director of Real Estate Operations, identifies and implements process improvements to enhance overall efficiency.
WHAT WE EXPECT FROM YOU:
EDUCATION/CERTIFICATION:
A two-year college degree required, or an equivalent combination training and work experience.
Bachelor's degree in management or finance or a related field preferred.
EXPERIENCE REQUIRED:
Three to five years of similar or related experience, including time spent in preparatory position with leadership experience.
Thorough understanding of mortgage regulations, underwriting guidelines, and mortgage compliance requirements.
KNOWLEDGE/SKILLS/ABILITIES:
Must have demonstrated ability to keep finances in order.
Strong listening, verbal, and written communication skills.
Be self-directed and able to work with minimal supervision.
Strong project management skills, well-organized and have an excellent eye for detail.
Handle issues with tact, diplomacy, and an appropriate sense of urgency.
Understands and complies with all applicable laws and regulations.
Strong understanding of servicing guidelines and regulations
Exceptional problem-solving skills.
WHAT'S IN IT FOR YOU:
Honor has excellent benefits for all full and part time team members. We offer:
Medical with prescription coverage, Dental, and Vision.
401k employer contribution & matching program.
Paid time off and paid holidays (including your birthday!).
Paid community volunteer hours.
Wellbeing spending account.
Various discounts on credit union products and services for team members & their families.
Additional perks included.
Apply for this Position
Honor Credit Union is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.
