Hours: Monday - Friday, 8am-4pm, or 9am-5pm (Wednesdays are remote) Job Responsibilities: * Responsible for the day-to-day oversight, staffing, workload assignment, and overall performance of MBR, specifically the clinical and administrative functions of the service line, ensuring efficient daily operations and compliance with corporate and client program performance standards and requirements, and accreditation, as applicable. * In collaboration with other CPSs and the CPM, DM provides guidance and direction to the MBR dedicated staff to assist with problem resolution, problem intervention, advice, and overall professional development. * Act as a liaison between the CPM, DM and staff regarding operational changes, delegation of duties, or other duties as assigned. * Ensure all MBR clients are served at the highest level of satisfaction through quality service, courteous employees, and quick and accurate response to client needs. * Participate in assigned client conference calls and/or meetings related to operational performance, MBR client implementations, operational updates and training, client needs, and/or new MBR service development. * Monitor and report on claim turnaround timeframes, lead times, and cycle times to ensure that client and/or corporate timeframes are consistently met. Basic Education and/or Experience Requirements: * Minimum of Associate's degree in the healthcare field or business field, acceptable to MMRO * Minimum two (2) years operational management experience * Working knowledge of disability or workers' compensation claims management Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you! Beacon Hill. Employing the Future™
