Full-Time
Remote
Locations:
Remote Option Available – Michigan USA
Wackerly - Midland, MI 48640, USA
Job Details
Are you enthusiastic about leading a dedicated team and encouraging an environment of purpose, belonging, and joy? Do you have a strong background in the management of solutions/collections and sales culture to support the goal of making a positive difference in our members lives? Members First Credit Union is seeking a Solutions Leader with a minimum of three years related experience. Apply today and join us in our mission of creating a better tomorrow!
We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace out true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities!
SOLUTIONS LEADER I
Exempt
Reports to: Vice President Risk Management
Position Overview
The primary purpose of this position is to assist Members First Credit Union to deliver on its mission: To encourage a better tomorrow. To achieve this mission, the position must deliver on our brand promise: We believe in you. Our promise is to be trustworthy, caring, and enthusiastic to help you succeed. You will do this by living out our core values in every service contact to both internal and external members.
Essential Duties
- Provide training, direction and coaching of staff in fostering a sales and service culture.
- Ensure all account collection activity, including collateral repossession, mortgage foreclosure, liquidation, bankruptcy, and subsequent charge off process meets credit union, state, and Federal regulations.
- Supervise entire Solutions staff. Schedules and delegates departmental activities to ensure accomplishment of required tasks. Assist staff with the performance of their assigned duties.
- Monitor performance and service standards of the Solutions Department and ensures standards are being met.
- Manage all collection related service vendors, including contract management and vendor due diligence.
- Accountable for the overall handling of the CPI program, processes, procedures, training, and contracts
Duties and Responsibilities
The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all duties, responsibilities and skills required of this position. Other duties may be assigned to meet business needs.
- Deliver on the Credit Union’ Service Promises in every service situation.
- Foster a positive working environment for employee empowerment through coaching and support.
- Manage all aspects of the Solutions Department operations.
- Monitor and analyze economic conditions and collection trends affecting the credit union and recommend appropriate action.
- Ensure collection policies and procedures are legal and best serve the credit union and its members.
- Ensure compliance with rules and regulations.
- Promotes and participates in a sales and service culture consistent with the credit union’s goal of making a positive difference in the lives of our members.
- Analyze financial situation of delinquent borrowers; provide financial counseling to past due members; take action to repossess collateral when arrangements to bring the loan current are unsuccessful or unsustainable.
- Arrange the sale of repossess collateral; determine additional investment in collateral.
- Formulate and maintain a collections procedure manual for the department that is up-to-date, with all regulations and requirements. Ensure staff training and compliance.
- Maintain up-to-date knowledge of general economic conditions or changing trends that may affect the credit union. Provide timely feedback that allows the credit union to react competitively.
- Provide input and recommendations to VP of Risk Management regarding activities of the Solutions Department.
- Develop, analyze, and complete monthly reports for the Board of Directors and Leadership. Develop procedures and reporting tools for effective information to flow through the department.
- Provide written documentation of policy and procedural violations or inadequate performance of employees and recommends disciplinary action to the Vice President of Risk Management before action is taken.
- Inform Senior Leadership of trends in loan underwriting contributing to delinquent/charged off loans.
- Testify at legal proceedings, as required.
- Must be bondable.
- Other duties, as assigned
Performance Measurements
- Maintain the credit union’s charge-off and delinquent accounts at or below levels established in the business plan.
- Maximize the collection and/or recovery of credit union assets from delinquent and charged-off accounts.
- Maintain a cohesive, highly trained, motivated staff sufficient to meet daily department demands.
- Ensure all collection activity is legal and follows credit union policy, keeping management informed of operational issues affecting the credit union’s collection activities.
- Develop recommendations for cost efficiencies and enhancements to policies, procedures, and processes by monitoring trends in collections.
- Note observations of employee performance and give/receive feedback from employees on same. Complete performance reviews within the prescribed timeframe
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
