Full-Time
Hybrid
Locations:
Hybrid Potential - Michigan, USA
Wackerly - Midland, MI 48640, USA
Job Details
Are you a visionary leader with expertise in technology operations? Do you thrive on creating a culture of purpose, belonging, and innovation? Members First Credit Union is seeking an experienced Technology Operations Leader who is passionate about leadership and team development. We value overall wellbeing and offer hybrid work options to enhance work-life balance. Join us in using technology to fulfill our mission of creating a better tomorrow.
We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace out true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities!
TECHNOLOGY OPERATIONS LEADER I
Exempt
Reports to: Vice President Technology
Essential Duties
- Inspire a culture of purpose by encouraging a sense of belonging and bringing joy to the employee journey. Through leadership, create a positive and empowering environment for team members allowing for success, professional development, personal growth, and career pathing.
- Manage resources to create and maintain a secure, compliant, and non-vulnerable technology environment.
- Provide thought leadership on emerging trends in technology.
- Enact meaningful impact on the credit union’s financial sustainability goals.
- Execute credit union strategies especially including efficiencies and process improvement.
- Create and maintain high levels of quality service by delivering on the Credit Union’s Service Promises in every service situation.
- Develop a team that has a passion for strategic progress and strives for continuous improvement.
- Effectively communicate IT needs, statuses, issues, outages, and updates according to established communication procedures
- Ensure the success of vendor relations, systems monitoring, and security of technology and information.
- Ensure maintenance and functionality of Information Technology systems. Maintain contact with service providers for scheduling of service, maintenance, and license renewal.
- Collaborate with IT Leadership to identify issues, solve problems, improve our environment, and coordinate assistance with projects.
- Manage ticket queues for the team(s) to ensure work is done in a timely manner and communication is up to standard.
- Develop project plans with project leader(s) including procedures, documentation, deadlines, accountability, and user impact.
- Knowledgeable regarding network, server, VDI, automation, security, cloud, AI, and programming terms, designs, and concepts.
- Mentor and educate IT team members including knowledge for role, ensuring our Employee Value Proposition (EVP), and core values are on display and incorporated into daily activities.
Duties and Responsibilities
The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all duties, responsibilities and skills required of this position. Other duties may be assigned to meet business needs.
- Assist with evaluating business needs, objectives, and goals to research products available and design solutions to best meet those needs.
- Assist with ensuring information systems are compliant with audit and regulatory requirements.
- Assist with the design, testing, and reporting results of the Information Technology portion of the credit union’s Disaster Recovery Plan to ensure preservation of service, assets, and security.
- Assist with creating and maintaining IT technical and logical standards and frameworks.
- Develop, document and oversee Information Technology systems procedures.
- Ensure backup and retention procedures are followed and tested.
- Lead and coach employees to ensure that they are meeting expectations and striving to exceed expectations by seeking improvement through personal development plans. Make recommendations for training/disciplinary action if necessary.
- Write, update, and conduct monthly developmental coaching for department staff, including 6-month performance summaries.
- Document coaching conversations for policy and procedural violations or inadequate performance of employees and recommend disciplinary action to the VP of Technology and Human Resources before the action is taken.
- Ensure team members are trained for their job duties and cross trained in related positions.
- Provide training and onboarding for new department employees. Emphasis should be placed on our culture, mission, vision, employee value proposition (EVP), brand promise, and core values from the beginning.
- Schedule and delegate departmental activities to ensure accomplishment of required duties and responsibilities. May occasionally assist staff with the performance of their assigned duties.
- Maintain technical knowledge and leadership skills by attending educational opportunities, reviewing professional publications, establishing personal networks, and participating in professional societies. Prepare pre and post write-ups on the educational experiences and ideas for implementation.
- Create, maintain, and communicate change control within the Technology team.
- Ensure documentation is complete and reviewed annually.
- Ensure projects and tasks are completed with security in mind.
- Collaborate with the Security Analyst to remediate audit findings and conduct security analysis throughout the whole project life cycle.
- Collaborate with the Director Team to identify technology needs and inform them of progress and trends.
- Collaborate with all departments to identify and complete Process Improvement projects.
- Create and maintain inventory and update/replacement schedules for software, hardware, and processes.
- Special projects, research, analysis, and other duties as assigned.
Qualifications and Expectations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the expectations of the person performing this job.
- Works autonomously
- Motivates and positively influences others.
- Obtains cooperation from team member.
- Creates a work environment of enablement.
- Manages projects successfully from start to finish.
- Understands deadlines and does what is necessary to meet them.
- Highly organized
- Highly productive
- Coordinates a variety of projects and jobs simultaneously.
- Produces accurate work results.
- Readily keeps others informed through clear verbal and written communication.
- Maintains a high level of knowledge of credit union products and services.
- Strives to exceed credit union, department, and personal goals.
- Maintain confidentiality with sensitive information.
- Must possess excellent oral and written communication skills.
- Must possess strong organizational, analytical, and problem-solving skills.
- Ability to work overtime, attend meetings, seminars, and travel.
- Confident personality with ability to offer solutions and make decisions.
- Willingness to work some evenings and weekends.
- Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and /or outside the organization generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion.
