Full-Time
Remote
Locations Showing:
Remote Option Available - Michigan, USA
Wackerly - Midland, MI 48640, USA
Job Details
Description
Are you enthusiastic about assisting members with their financial needs, handling challenging conversations, and providing tailored financial solutions? Members First Credit Union is seeking a Solutions Specialist with a minimum of one year of experience in a financial institution or in collections. The schedule includes 8am-5pm, Monday-Friday with rotating Saturday shifts from 9am-1pm. This position has remote potential in Michigan.
We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace out true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities!
SOLUTION SPECIALIST I
Non-Exempt
Reports to: Solutions Leader
Position Overview
The primary purpose of this position is to assist Members First Credit Union to deliver on its mission: To encourage a better tomorrow. To achieve this mission, the position must deliver on our brand promise: We believe in you. Our promise is to be trustworthy, caring, and enthusiastic to help you succeed. You will do this by living out our core values in every service contact to both internal and external members..
Essential Duties
- Ensure appropriate Solution efforts for accounts with past due loans and or negative shares, while adhering to provisions as set forth in the Fair Debt Collection Practices Act (FDCPA), and that collection activity is always within credit union policy and all relevant regulations.
- Work assigned Collection Queue to make timely contact with members who have delinquent loans and or negative share accounts via phone, text, email or letter
- Ability to access Zoom or other group meeting sites via computer with camera on
- Ability to work Saturdays on a rotating basis
- This position is currently 100% remote - from home and must have strong internet connection
Duties and Responsibilities
The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all duties, responsibilities and skills required of this position. Other duties may be assigned to meet business needs.
- Deliver on the Credit Union’ Service Promises in every service situation.
- Detailed communication with members to determine reason for delinquency; promise to pay dates and/or payment arrangements.
- Determine appropriate work out options and follow through with Solutions Leader for discussion, approval and processing of workout options.
- Document all discussions and arrangements by making clear, professional and consistent notes in Symitar collection notes for every contact and attempted contact.
- Assist other Solutions Team members with their queue work as needed.
- Assist members via phone calls transferred from any other internal department to the Solutions Team.
- Make referrals to Solutions Leader for charge-off of delinquent loans and negative shares, repossession orders, and legal action, as needed.
- Image necessary documentation to account.
- Perform any necessary clerical tasks as needed.
- Maintain a dependable record of attendance and timeliness.
- Ability to work overtime, early or late schedule.
- Attend education and training functions as required.
- Other duties as assigned
Qualifications and Expectations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the expectations of the person performing this job.
- Strive to exceed credit union, department, and personal goals.
- Work involves discrete personal contact with others, both inside and outside the organization, for purposes of giving or obtaining sensitive information.
- Good organizational skills, attention to details with solid time management skills and well-developed abilities to multi-task.
- Must have flexibility to deal with changing work hours and locations as needed.
- Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and /or outside the organization generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion
- Excellent multi-tasking skills and ability to work autonomously
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to move or transport up to 25 pounds.
- Able to remain stationary for 2-4 hours at a time.
Work Environment
- Must maintain a neat and orderly work area.
- Routinely clean and disinfect work areas (i.e. teller stations, desk surfaces, phones, electronic equipment).
- Protect the confidentiality of credit union staff and members by locking door or removing items from desk/workstation when away.
Education and Experience
- Minimum high school graduate or equivalent.
- One year experience in a financial institution or collections environment
- Skills in Microsoft Word, Excel, and Outlook
Qualifications
Education Require:
High School or better.
Experience
Required
1 year - Financial Institution and or Collections Experience
Preferred
Skills in Microsoft Word, Excel and Outlook
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
