Job Description Summary The Endpoint Team Engineer will be instrumental in managing and maintaining our global workstation and mobile device ecosystem. This includes overseeing all endpoint maintenance activities such as imaging, patching, and application deployment/management. Essential Duties and Responsibilities * Develops and implements solutions for workstation requirements utilizing SCCM, Intune, group policy, scripting, and Active Directory. * Collaborates with the global Endpoint team and report directly to the Endpoint Manager based in the UK. * Attends local Deskside meetings (On behalf of Endpoint), and provides detailed minutes as necessary. * Delivers weekly reports on project status and progress. * Works closely with the Global Service Delivery Team to drive change initiatives on a global scale. * Conducts regular device cleanups and manages the Endpoint Queue. * Evaluates software requests and provides necessary reports. * Manages Endpoint problem tickets and submits bulk ticket requests. * Addresses security vulnerabilities and remediation/alert requests. * Provides macOS support, including OS, app, and hardware testing and provisioning. * Offers hardware support for North America and manages NA escalations. * Oversees the Endpoint Deskside Teams chat and processes privilege account requests. * Performs SCCM health checks and deployments in SCCM/Intune. * Troubleshoots issues related to AD/SCCM/Intune and creates Endpoint documentation. * Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. * Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. * Supports and conducts self in a manner consistent with client service expectations. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education * Bachelor's Degree in engineering, computer science, information technology, or equivalent experience. Experience / Technical Requirements: * 2+ years of technical support, customer-facing, technical consulting experience, or information technology experience * Knowledge of various PC hardware and software applications including: * Operating Systems: Windows 7, Windows 10, Windows 11 * Office 365 Support * User creations/terminations (tasks/requests) * End-user self-service tools * Cloud support - multiple device data syncing * ServiceNow or other ticketing systems * Word, Excel, PowerPoint, Office365, Outlook, etc. * Internet Service Provider (ISP), Cable Modem, and Internet Support. * Effective troubleshooting and documentation skills * Experience navigating a knowledgebase * Proficient use of Microsoft Office applications. * Proficient in SCCM for workstation management, including creating, deploying, and troubleshooting applications/packages. * Ability to generate reports on deployments, hardware, and compliance, as well as monitor SCCM environment health. * Experience with Intune, supporting device enrolment and managing group policies with WMI filtering. * Solid understanding of Active Directory, including forests, security groups, and account management. * Familiarity with Windows 10 and 11, including deployment, management, and troubleshooting of applications and settings. * Experience with Apple Macs is preferred, along with knowledge of JamF for device management and encryption. * Proficient in scripting via PowerShell/DOS to enhance workstation management in SCCM/Intune. * Understanding of certificate management and its application in a corporate environment. Certifications * None Other Skills and Abilities * Strong technical and client interaction skills. * Self-starter with excellent organizational, administrative, and interpersonal skills. * Ability to follow through with tasks, projects, and troubleshooting with minimal supervision. * Excellent oral, written, technical, and business communication skills. * Ability to multi-task and work in fast paced environment. Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Salary Range: $60,000 - $85,000/yr
