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Chart new and existing processes within IT PMO in order to define current activities for the development of the Application Portfolio procedures and models.
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Assist in conducting research on software products to meet agreed upon requirements and to support purchasing efforts.
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Work closely with the Manager of Disaster Recovery to ensure that Applications being purchased meet Dart's criteria for Business Continuity needs.
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Prepare and maintain a "Technology Road-map" for Dart Applications with short-term and long-term goals.
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Capture and publish metrics, Key Performance Indicators (KPIs) and Critical Success Factors (CSFs)
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Participate in the QA of purchased solutions to ensure features and functions have been enabled and optimized.
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Participate in the selection of any requirements documentation software solutions that the organization may opt to use.
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Develop, standardize, and maintain new or improved processes within the IT PMO based on findings and analysis.
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Align applications to business objectives and goals - determine which ones should be upgraded, retired, or replaced.
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Conduct interviews to gather user requirements through workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
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Work with vendors to review and optimize existing and new maintenance contracts for cost savings and appropriate service levels needed within Dart.
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Manage and track the status of all applications throughout the application life-cycle; enforce and redefine requirements as needed.
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Provide guidance and/or instruction to junior staff members.
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Review all IT Maintenance Contracts for price, specifications, delivery dates, incentives and other terms of contract conditions.
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Prepare and maintain an IT Maintenance Contract repository to be able to forecast IT Maintenance Costs and to keep current with contract requirements.
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Monitor IT Maintenance Contract performance for compliance with organizational needs and requirements, including follow-up checks for corrective action.
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Champion Dart's Program Management Office (IT PMO).
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Communicate and interact with both technical and nontechnical personnel.
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Occasional evening and weekend work to meet deadlines.
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Capture and publish metrics, Key Performance Indicators (KPIs) and Critical Success Factors (CSFs)
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Identify and establish scope and parameters of process analysis in order to define impact, outcome criteria, and measure-taking actions.
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Collaborate in the planning, design, development, and deployment of new applications, enhancements to existing applications, new infrastructure, and upgrades to existing infrastructure.
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Develop, standardize, and maintain new or improved processes within the IT PMO based on findings and analysis.
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Collaborate with project managers and project sponsors to determine project scope and vision.
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Conduct interviews to gather user requirements through workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
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Work with stakeholders and the project managers to prioritize collected projects and iniatives within the IT PMO Pipeline (Project Queue).
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Research, review, and analyze the effectiveness and efficiency of existing IT PMO processes and develop strategies for enhancing or further leveraging these processes.
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Provide guidance and/or instruction to junior staff members.
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Analyze and verify IT PMO requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
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Develop and utilize standard templates to accurately and concisely write requirements specifications.
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Perform audits on Project Management Deliverables to provide management with an independent assessment of the progress, quality and attainment of project objectives at defined milestones within the project.
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Champion Dart's Program Management Office (IT PMO).
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Occasional evening and weekend work to meet deadlines.
