About the Role
Would you enjoy learning new things in a fast paced environment? Do you have an appetite for variety and challenging business problems to solve? Are you a great communicator who can clearly articulate and demonstrate the value of Workday solutions to our customers? The Workday Success Plans team works directly with customers through targeted micro consulting engagements to help solve their business needs using the Workday application. Responsible for acting as a trusted Workday advisor, you will have the opportunity to assist customers with how-to questions, troubleshoot and guide customers through configuration, and provide feature demonstrations. As a Workday expert, customers will benefit from your knowledge as you share your experience, identify key considerations, and highlight standard methodologies.
Our team of professionals have a broad and deep understanding of Workday, and enjoy the reward of helping customers solve problems, learn about new features, and find greater value in their Workday investment. So if you are passionate about the value technology can bring to an organization, love learning and want to work directly with some of the greatest companies on the planet, bring your energy and teamwork to the Workday Success Plans team!
Primary responsibilities of this role include delivering various services to Workday Success Plans customers. To be successful, this requires:
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Conducting research to ensure understanding of customer questions and related Workday concepts.
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Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks.
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Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements.
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Clearly and effectively communicating responses and value to customers.
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Creating and delivering customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars).
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Providing one-on-one consulting guidance to accelerate customer feature adoption (Feature Accelerator).
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Reviewing customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews).
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Completing and maintaining product expertise and Workday Certification(s) along with familiarity with Workday roadmap.
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Keeping up to date with industry practices and the ability to engage with our customers on those topics.
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Helping drive the creation of new programs to drive customer feature adoption.
??In addition to delivering Workday Success Plans services, our Workday professionals will also deliver other Customer Enablement services, such as:
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Office Hours to conduct appointment-based consulting engagements providing guidance and product expertise to customers
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Perform configuration and business requirements reviews with a detailed deliverable calling out opportunities for optimization
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Provide one-on-one customer configuration designs
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Deployments including full deployment of Workday features
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Ability to travel up to 20%
About You
Basic Qualifications (Must Haves):
?Integrations Consultant
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3+ years of experience with HR and/or Finance systems
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2+ years of software consulting experience
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?1+ years of IT implementation experience
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1+ years of experience with Workday
? Senior ?Integrations Consultant
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5-7+ years of experience with HR and/or Finance systems
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3+ years of software consulting experience
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?2+ years of IT implementation experience
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2+ years of experience with Workday
Additional Qualifications:
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Workday Certification or ability to certify in at least one of the following: Integrations, Studio, Cloud Connect for Benefits, Cloud Connect for Third Party Payroll, Reporting, Composite Reporting, PRISM Analytics
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Ability to gain a thorough understanding of Workday concepts as new features are released
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Ability to distill complex concepts into understandable presentations for our customers
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Ability to multitask and work on multiple engagements and deliverables simultaneously
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Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision making
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Excellent verbal and written communication skills in English
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Bachelor’s degree or relevant work experience required. Advanced degree preferred
?We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
