CLASSIFICATION TITLE:
Office Clerk - Port Huron
SALARY:
$31,885.29 - $41,240.95
DEPARTMENT:
Jtpa
Opening Date:
07/24/2024
Closing Date:
08/06/2024 12:00 a.m.
FLSA STATUS: Non-exempt - overtime pursuant to Human Resources and Labor Relations Policy
EMPLOYMENT RELATIONSHIP: Just cause subject to probationary period
GENERAL SUMMARY
Under direction of the Career Center Manager and Employment Service Facilitators, serves as the first initial contact for Michigan Works clients, welcoming them upon arrival, handling phone inquiries, and responding to online chats. Provides information about Michigan Works services and guides clients to the appropriate resources.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Welcomes Michigan Works customers with a friendly greeting upon their arrival at the Service Center and guides them to the appropriate service area.
Completes customer check-in sheet for all job seekers visiting the Service Center.
Addresses basic inquiries about Michigan Works services from customers and refers them to the appropriate staff member for further assistance.
Handles phone calls and website chat inquiries in a courteous manner, providing requested information or directing customers to the appropriate staff member for assistance.
Serves as receptionist to other staff within the center.
Notifies staff of customer arrivals for appointments, route phone calls to the correct staff member, and assist with typing correspondence, reports, and public notices as needed.
Maintains a professional presence at the front desk throughout regular business hours.
Performs other routine office tasks such as filing, disseminate incoming mail, and other duties as required.
Other duties as assigned.
QUALIFICATIONS
Required Education and Experience
Preferred Education and Experience
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Associate’s degree or at least 60 credit hours from an accredited college or university in Human Services, Business Administration, Public Administration, or related field
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One (1) year of experience working within a workforce development/public service environment
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Two (2) years of experience working in a customer service environment including greeting customers and answering phones
Required Licenses or Certifications
Preferred Licenses or Certifications
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:
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Modern office procedures and methods
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Workforce Development programs offered by the Agency
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Workforce Development related websites such as Pure Michigan Talent Connect (PMTC), One-Stop Management Information System (OSMIS)
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Americans with Disabilities Act (ADA) and Equal Opportunity (EO) requirements and accommodations available at the Center(s)
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The goals and priorities of the Workforce Development Board
Skill in:
Ability to:
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Work in an organized, customer service-focused manner
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Balance multiple tasks
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Work in an environment which embraces the county’s Dignity Campaign
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Effectively speak, write, and understand the English language
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Understand and carry out oral and/or written instructions
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Maintain the confidentiality of information and professional boundaries
GENERAL REQUIREMENTS AND DISCLAIMERS
Complies with P.A. 390, as amended, known as the State’s Emergency Management Act and the County’s Emergency Management resolution as well as all related plans, policies and procedures covered by those statutes.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment amongst other possible accommodations.
GRANT OR EXTERNALLY FUNDED POSITION –This position will continue only if sufficient grant or external funds are provided.
