IOP Transition Representative - Monroe, MI - Monday - Friday varying schedule between 6:00AM and 7:00PM, rotating weekends
This position requires the willingness to be flexible with scheduling. Exact hours will vary depending on the assigned site. Will also be expected to travel long distances in Michigan and Ohio regularly. Occasionally wlll be asked to travel and cover other sites within the Great Midwest region.
Under the direction of the regional field services trainer, provides consistent and high quality on-boarding services to new and complex customers who have been approved for placement of an in-office phlebotomist (IOP). The Transition Specialist will be deployed to start up a new client office for a defined period of time while the regular phlebotomist is recruited. Employee will be required to rotate to new assignments and act as an advance team where necessary. Under guidance of regional field services trainer, will be responsible to act as a coach, mentor, instructor, and resource person for new employees as well as providing a smooth start for new clients.
Provides effective on-boarding services for new IOP clients and the related phlebotomist.
Ensures clients and phlebotomists are well trained on test ordering processes and office protocols
Resolves any TIQ or TNP issues and provides feedback to client
Ensures client set-up is completed prior to go-live (i.e. supplies, connectivity, work station, etc.)
Takes initiative to resolve issues or escalates to appropriate manager for resolution
Responsible for training, coaching, and providing input on the performance evaluation of the phlebotomists as appropriate. Assists in the roll-out of new policies and procedures.
Greet patients appropriately. Treat all clients and patients in a courteous and caring manner.
Ensures all field phlebotomy and IOP specimens are collected accurately and on time according to established procedures.
Responsible for completing requisitions accurately.
Meet with clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e. diagnosis codes, UPIN information, etc.
Research test/client information utilizing lab computer system or Directory of Service.
Label, centrifuge, split, and freeze specimens as required by test order.
Package specimens for transport.
Assist in relocating, opening new facilities as necessary maintains required records and documentation.
Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).
Maintains all appropriate PSC/Phlebotomy logs.
Assist with compilation of monthly statistics and data. Submits data on time monthly.
Perform basic clerical duties, i.e. filing, faxing, preparing mail. Will be required to perform electronic data entry.
Submits accurate time and travel logs as directed by management and on time.
Submits accurate expense forms, if applicable, on the required day.
Assist with compilation of monthly statistics and data. Submits data on time monthly.
Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.
Reports on time to work, following attendance guidelines.
Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement
Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, Group Leader or PSR IV for resolution. Remains polite and courteous at all time.
Keeps work area neat and clean. Disposes of biohazard containers when scheduled.
Performs other department-related clerical duties when assigned.
Answers phone and dispatch calls when assigned.
Participates on teams and special projects when asked.
Ensures facilities are neat, clean and in good repair, takes appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.
Assist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur.
Work effectively with staff employees to ensure compliance with dress code, EHS & QA requirements, customer service requirements and SOP's, advising supervisor of any issues or problems as they arise.
Communicate professionally with clients and patients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur.
Assist supervisors with the implementation of SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
With direction and guidance from supervisor, and having appropriate training guidelines, act as mentor and resource person for new employees, assisting with transition into the PSC work environment and the familiarity with department protocols, practices and procedures.
Assist with distribution of technical information and communications to the work group.
Assist with the preparation of schedules for the assigned work group or PSC's.
Travel may be required for in-office phlebotomy or to work at multiple locations.
Must be able to work cross functionally with the sales and client services organizations.
Must be able to make decisions based on established procedures and exercise good judgment. Seek supervisor guidance when appropriate.
QUALIFICATIONS
Required Work... For full info follow application link.
Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.
