ABOUT THE ROLE
Location: Remote - Michigan residents
If you are looking to advance your career and want to work a regular Monday through Friday schedule with no weekends or late nights, this could be a rewarding opportunity for you!
As a remote Automotive Goodwill Claims Analyst at Morley, you'll audit automotive files in cases where we have extended financial assistance to customers. This important role requires sound judgement in determining the validity of goodwill claims and a keen eye for detail in verifying documentation and policy adherence.
You'll interact with agents, dealerships and clients to correct files that need it, and help agents who need to offer appropriate goodwill remedies to customers.
What You'll Do
- Audit files
- Determine the business decision's validity
- Verify that the case has proper documentation
- Interact with agents, dealership personnel and business clients when files need to be corrected or completed
- Field help desk calls from contact center agents regarding extending financial opportunities to customers
- Make sure policies, procedures and state laws are followed
- Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).
SKILLS FOR SUCCESS
Required Skills
- Able to work under pressure and meet defined metrics
- Computer navigation and typing skills
Eligibility Requirements
- High school diploma or equivalent
- One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
- Able to work shifts within the center’s hours of operation: Monday through Friday, 8 a.m. to 7 p.m. Eastern time (no weekends or late nights!)
- After the initial training period, you may be scheduled to help on the phones starting at 4 p.m. (on a rotational basis)
- Must be able to stick to the schedule reliably
Nice to Have
- College degree
- Experience with case escalation, leadership and mentoring
Remote Work Requirements
- Michigan resident
- High-speed internet access at home that you are able to connect to via Ethernet or landline
- Secluded and distraction-free work environment
The Remote Experience
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: https://mrly.info/h4b)
NOTICES: Morley utilizes E-Verify (https://bit.ly/MorleyEverify) during onboarding for all hires. Learn about your right to work: https://bit.ly/MorleyRightToWork. Privacy policy: https://info.morleynet.com/morley-privacy-policy. CCPA Notice (California applicants): https://info.morleynet.com/ccpa. Contact talentacquisition@morleynet.com if you need reasonable accommodation to apply or interview.
WHY JOIN OUR MORLEY FAMILY
Employment value is the combination of competitive pay, health benefits & other benefits we provide – your total compensation package.
Benefits
- Health and wellness: Medical & prescription coverage (free annual physicals), dental & vision insurance, paid time off, programs (wellness, quit tobacco, manage chronic conditions)
- Financial: 401(k) with match, flexible spending account, life insurance, short/long-term disability insurance
- Also: 24/7 free online access to doctors (Teladoc), nurse help desk, benefit/claim help, family/financial/will services
About Morley
- Mission: Deliver extraordinary experiences
- Lead with humility, embrace everyone, sweat the details & move mountains (make the impossible possible) for our associates & the world-leading companies who partner with us
- Equal opportunity employer
- Inclusive, caring & respectful work environment
- No discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status
- Reasonable accommodations for those with disabilities
- See associate perspectives: https://morley.goodseeker.com/c/morley
