ABOUT THE ROLE
Location: Remote - Michigan residents
If you like to connect with people and build positive, lasting relationships, this could be a great career move for you – especially if you’re interested in working from home. This is more than just a customer support job at Morley. It’s a way for you to make a difference in the automotive industry with a leading auto manufacturer.
What You'll Do
- Via phone or email, provide excellent customer support and information to vehicle owners who are at risk for their level of satisfaction with the product
- Proactively contact customers to help them have the ultimate customer care experience so they are happy with their purchase
- Support the department and team leads with operational projects
- Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).
SKILLS FOR SUCCESS
Required Skills
- Computer navigation and telephone skills
- Typing skills
- Able to problem solve and take part in discussions as a consultant
- Able to negotiate/create solutions that meet client, customer and Morley objectives
- Have a strong work ethic, an ability to meet deadlines, excellent organizational and interpersonal skills, and strong attention to?detail
- Able to build positive, lasting relationships with your customer base
- Have a full understanding of project operational and workflow processes to meet quality and productivity guidelines
Eligibility Requirements
- One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
- High school diploma or equivalent
- Available to work shifts between 9 a.m. and 9 p.m. Eastern time, Monday to Friday (no weekends!)
- Must be able to stick to the schedule reliably, as some queues are time sensitive
Nice to Have
- Degree in relevant or related field
Remote Work Requirements
- Michigan resident
- High-speed internet access at home that you are able to connect to via Ethernet or landline
- Secluded and distraction-free work environment
The Remote Experience
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: https://mrly.info/h4b)
NOTICES: Morley utilizes E-Verify (https://bit.ly/MorleyEverify) during onboarding for all hires. Learn about your right to work: https://bit.ly/MorleyRightToWork. Privacy policy: https://info.morleynet.com/morley-privacy-policy. CCPA Notice (California applicants): https://info.morleynet.com/ccpa. Contact talentacquisition@morleynet.com if you need reasonable accommodation to apply or interview.
WHY JOIN OUR MORLEY FAMILY
Employment value is the combination of competitive pay, health benefits & other benefits we provide – your total compensation package.
Benefits
- Health and wellness: Medical & prescription coverage (free annual physicals), dental & vision insurance, paid time off, programs (wellness, quit tobacco, manage chronic conditions)
- Financial: 401(k) with match, flexible spending account, life insurance, short/long-term disability insurance
- Also: 24/7 free online access to doctors (Teladoc), nurse help desk, benefit/claim help, family/financial/will services
About Morley
- Mission: Deliver extraordinary experiences
- Lead with humility, embrace everyone, sweat the details & move mountains (make the impossible possible) for our associates & the world-leading companies who partner with us
- Equal opportunity employer
- Inclusive, caring & respectful work environment
- No discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status
- Reasonable accommodations for those with disabilities
- See associate perspectives: https://morley.goodseeker.com/c/morley
