ABOUT THE ROLE
Location: Remote - Michigan residents
If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity! As a remote Automotive Parts Support Agent at Morley, you'll help customers and wholesale parts distributers who need vehicle parts information.
You don't need to know anything about cars or parts – we'll train you on everything you need to know to succeed!
What You'll Do
- Provide fantastic service over the phone
- Use your computer skills to:
- Identify, order and locate parts
- Track shipments
- Check availability of parts
- Escalate cases to Liaison and Team Leads if needed
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day).
SKILLS FOR SUCCESS
Required Skills
- Computer, typing and phone skills
- Can speak and type proficiently at the same time
- Able to quickly understand the customer, build rapport and work with them in a professional manner
- Able to problem-solve, act as a consultant and resolve customer issues
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Be organized, able to meet deadlines
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Have a positive, self-starter attitude with a solid work ethic, excellent interpersonal skills and strong attention to detail
Eligibility Requirements
- High school diploma or equivalent
- One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
- Available to work shifts between 8 a.m. and 8 p.m. Eastern time, Monday through Friday (no weekends!)
- Must be able to stick to the schedule reliably, as some queues are time sensitive
Nice to Have
- College degree in a relevant or related field
- Experience in the automotive industry
Remote Work Requirements
- Michigan resident
- High-speed internet access at home that you are able to connect to via Ethernet or landline
- Secluded and distraction-free work environment
The Remote ExperienceWondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: https://mrly.info/h4b)
NOTICES: Morley utilizes E-Verify (https://bit.ly/MorleyEverify) during onboarding for all hires. Learn about your right to work: https://bit.ly/MorleyRightToWork. Privacy policy: https://info.morleynet.com/morley-privacy-policy. CCPA Notice (California applicants): https://info.morleynet.com/ccpa. Contact talentacquisition@morleynet.com if you need reasonable accommodation to apply or interview.
WHY JOIN OUR MORLEY FAMILY
Employment value is the combination of competitive pay, health benefits & other benefits we provide – your total compensation package.
Benefits
- Health and wellness: Medical & prescription coverage (free annual physicals), dental & vision insurance, paid time off, programs (wellness, quit tobacco, manage chronic conditions)
- Financial: 401(k) with match, flexible spending account, life insurance, short/long-term disability insurance
- Also: 24/7 free online access to doctors (Teladoc), nurse help desk, benefit/claim help, family/financial/will services
About Morley
- Mission: Deliver extraordinary experiences
- Lead with humility, embrace everyone, sweat the details & move mountains (make the impossible possible) for our associates & the world-leading companies who partner with us
- Equal opportunity employer
- Inclusive, caring & respectful work environment
- No discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status
- Reasonable accommodations for those with disabilities
- See associate perspectives: https://morley.goodseeker.com/c/morley
