Bridges to College (B2C)- Success Navigator
Job ID 1660
March 5, 2024
Department: Strategic Outreach
Employee Group: http://www.grcc.edu/humanresources/employeegroups/contingentemployees
Schedule: 28 hours - position until 10/31/2024
5 positions in the Main Campus (Grand Rapids)
2 positions open for Lakeshore Campus (Holland)
Compensation: $18.66
Reports to: Dean of Strategic Outreach/Program Manager
Posting Closes: Open until filled
SUMMARY
The SLA Success Navigator Bridges to College Raider Ready will provide direct services to recent high school graduate students in support of the College's efforts to increase student college readiness, persistence, retention, certificate/degree completion and successful transfer. In collaboration with the program manager or SLA Coordinator, this person will operate and assist in a case management student services role, focused on retention management, promoting post-secondary education, and intervention during the program. Activities include recruiting, assessing, monitoring and following up with students to ensure successful program completion.
ESSENTIAL FUNCTIONS
• Communicate with high school counselors and administrators, business leaders, community organizations, and other potential partners in our community to recruit prospective participants to the College.
• Assist with planning, coordination and providing information of the program activities and student engagement on and off campus such as campus tours, field trips etc.
• Chaperone student excursions
• Check in with students during breakfast and lunch times
• Provide case management services:
• Monitor student attendance
• Record notes of student interactions and track student program progression
• Assist with providing intake assessments of individual student skills and characteristics. As well as placement assessments such as Accuplacer, English Blackboard, ALEKS testing, etc.
• Track and monitor student progress toward goal achievement.
• Engage in regular communication with trainers on support strategies for students.
• Develop and update student profiles to determine needed student supports and services throughout the duration of the summer program, encouraging program completion and goals based on their assigned caseload.
• Utilize Customer Relation Management (CRM) software to manage prospective student and applicant communication and outreach plans, as well as case management efforts to improve recruitment and enrollment
• Assist with information sessions for the College, distribute informational material and respond to inquiries at on and off-site recruitment and outreach programs.
• Attend regular team meetings and training.
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
• Other duties as assigned by the Dean of Strategic Outreach and Program Manager
JOB SPECIFICATIONS
Education Credentials
• Associate's degree or comparable combination of relevant education and experience required.
• Bilingual Spanish - English preferred.
Work Experience
• Work experience with at-risk and diverse populations required.
• Ability to relate to diverse high school student populations.
• Experience in higher education and administrative settings are preferred.
• Skilled in the planning and implementation of events and programs.
• Candidates must have a high level of experience using and developing technology.
• Excellent formal presentation skills for small and large groups while presenting a strong professional presence.
Skills
• Ability to organize work, handle multiple tasks, and meet timelines in a multi-project environment
• Proficient in use of electronic student information systems (PeopleSoft), Microsoft Office (Excel, Word, etc), Google Workspace (Google Drive, Google Sheets, etc), Navigate, and other Internet applications preferred.
• Self-motivated with the ability to work independently with minimal supervision.
• Knowledge of data reporting systems; experience with data tracking and preparing reports preferred.
• Ability to maintain a positive customer and student-oriented approach in a demanding work environment.
• Strong interpersonal skills and demonstrated ability to work as part of a team.
Physical Demands
• The position requires long periods of sitting, standing, reading and writing, listening and speaking.
• Must have reliable transportation to drive to various locations in the West Michigan area.
• Mix of seated office work and active off campus engagements (driving, standing at information tables for 2-3 hours, etc).
• Must be able to carry at least 25-30 pounds of recruitment and student engagement material.
Mental Demands
• Commitment to serving a diverse student population with respect and equality.
• Must be able to communicate effectively and efficiently both verbally and in writing. Must be comfortable with public speaking.
• Dedicated to student success and GRCC's mission, vision, and values.
• High level of energy, enthusiasm, motivation, and the ability to be innovative and creative.
• Able to manage high-stress conflict resolution with a positive approach, be team-oriented, and have a strong work ethic.
Working Conditions
• Must be able to work flexible hours (i.e. night) including occasional weekends.
• Must be able to commute between campus and high school locations and travel locally to participate in recruitment, testing, and intake activities in area GRPS High Schools.
• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our http://www.grcc.edu/policies.
METHOD OF APPLICATION
GRCC is only accepting online applications for this position athttps://www.grcc.edu/jobs. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting. Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.
NONDISCRIMINATION STATEMENT
Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics.
To view the full job posting & to apply, please visit: https://apptrkr.com/5456646
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