• Excellent written and verbal communication skills, problem-solving, and computer skills.
• Excellent email skills required.
• The ability to handle customer inquiries in a professional manner whether verbal or written response required.
• The ability to verify returns on items and process refund or replacement on orders.
• Process warranty returns
• Ability to navigate G suites, Microsoft office
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• USPS, UPS, and Fed-ex shipping and tracking
