Are you looking for an exciting career opportunity with room for growth? Are you a creative, self-motivated, and resourceful individual? If so, you may be just the person to fill this Departmental Analyst position in the Customer Contact Division of the City Taxes Bureau. Our culture is driven by excellent customer service, continuous improvement, and employee development. We value individuality, transparency, and a strong desire to learn new things. If you possess these characteristics and enjoy working in a fast-paced, team-oriented environment that still offers a great work/life balance, we encourage you to apply!
Primary responsibilities of the Customer Contact Division include communicating with taxpayers verbally and in writing, and processing tax returns. The individual in this position will be part of a team that works as a liaison for system issues; troubleshoots possible resolutions; assists with training and procedural development; and runs reports using multiple systems and tools. Successful candidates will have an analytical mindset, project-planning abilities, good communication skills and a positive attitude. Being inventive and adaptable are also bonuses. This position requires collaboration within and outside the business unit to ensure processes are functioning as efficiently as possible.