Represents the company to the customer and assumes accountability for customer satisfaction with service. Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment for customers. Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. Provides assistance to Installation engineers in resolving problems. Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment enhances customer production. Repairs and updates equipment at customer facility. Prepares field service reports on customer support activity and provides documentation on re-occurring problems. Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems. Cross train and assist other field service engineers. Utilize engineering knowledge background. Requires 25% of the year travel for either training or regional backfill in the US or International. Salary range: $101,753.6 to $142,800 per year.
Position requirements: Bachelor’s degree in Computer Science, Engineering, Electrical Engineering, Mechanical Engineering, Applied Sciences, Mathematics, Optics, Physics, or related field (or foreign equivalent) and 12 months of experience in the job offered or in an engineering-related occupation.
Job Location: 1200 Woodridge Avenue, Ann Arbor, MI 48105
