The Program Manager is responsible for the development and implementation of all programs and services in the Program. This involves all aspects of outreach, recruitment, eligibility determination, assessment, career coaching, training, stipend allowance, work-based training, employment development services, and job placement activity. This also includes policy and procedure development to ensure compliance with funding sources, State and Federal regulations, as well as ensuring that program goals meet the funding source contract obligations. Other duties include the supervision and training of all staff. The Program Manager will operate efficient and effective teams, ongoing staff development and team building to foster excellence in the delivery of customer-related employment services and training. The Program Manager also verifies and oversees data management including activity and performance reporting. This person is also responsible for being the liaison between the Downriver Community Conference (DCC) and SEMCA, the business community and other partners. Will verify, approve and oversee all customer supportive services, training enrollments and payment, stipend distribution and program exits and be responsible for meeting specific program goals.
PRINCIPLE DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
· Monitors the level of program enrollments, training activities with stipends, work-based training opportunities, placements and all other program activities and services allowable. Works with all Program staff to ensure a smooth operation thus enabling the performance standards and program goals are met.
· May assist with budgets, RFP’s, grant writing, program development and design, procedural issues, marketing strategies, writing staff job descriptions, performing interviews for job openings, and providing new employee orientations within the Wayne Linc project.
· Manages and supervises all staff responsible for the provision of quality and professional career development, case management and job placement services to Program customers. Also responsible for ensuring that the department has adequate coverage at all times.
· Supervises all staff responsible for conducting various meetings and/or workshops, including topics such as career development, labor market data, training selections, job-search, resume writing and job-retention.
· Trains new staff in existing and new program procedures and requirements, along with evaluating staff in the performance of their job duties. Must effectively communicate with staff on issues affecting their performance. This can be accomplished through group staff meetings, or on an individual basis.
· Effectively manages the activities of all support staff in the generation of file preparation and record maintenance. Has a system in place to ensure that all forms are completed accurately, routed to the proper channel, and within the proper time required.
· Serves as the primary point of contact for Program staff and all required partners on the availability of program service. Works cooperatively with all DCC programs to benefit the customers, employers and DCC communities.
· Ensures all training (classroom and work based) agreements and contracts and are in regulation with required guidelines. Reviews and approves all customer registrations and activities, including stipend, training, supportive service payment, exits, and follow-up forms.
· Oversees the investigation, mediation, and resolution of informal customer concerns and complaints, and then refers the formal complaints to the DCC Grievance Officer. Ensure incident reporting procedures are followed.
· Supports the team when setting up education events, job fairs, career days, and other special events.
· Coordinates with the Program Director to ensure that adequate staff coverage is assigned within the Michigan Works! Southgate Service Center to provide and ensure the smooth flow of customers, paperwork, and delivery of customer-service operations. Will assist staff in covering off-site events.
· Must read, understand, and inform staff of the program regulations including changes and know how to implement them. Must effectively explain to staff all changes in policy and procedures, program updates, and work cooperatively with all DCC programs.
· Must effectively explain to staff all new programs received throughout the year. Also assists the DCC leadership team in the development and implementation of any new program changes as they may occur. This includes accountability for ensuring that all program goals are met.
· Responsible for keeping updated on business trends, labor market statistics, and local workforce economy to more readily guide the team in assisting customers.
· Attends all required meetings, and then is responsible to convey the information to staff and/or DCC leadership by providing written notes.
· Reviews and approves timesheets within specified deadlines and delivers reports to DCC Leadership and SEMCA on or before due dates.
· Oversees the quarter after quarter follow-up process to ensure that all data is recorded in a timely manner to ensure customers retain employment or are re-employed.
· Reviews, approves, and processes electronic requisitions and Purchase Orders.
· The Program Manager is responsible for researching, developing, coordinating, and enhancing the Resource Center activities and the Workshop curriculums to fulfill the needs of the customers. This includes the development of new workshops or other areas of focus for customers to assist them with their required labor market testing and/or job search.
· Coordinates the process to administer customer services and the completion of paperwork follow-through of customer files to ensure that all files contain the required documentation for monitoring.
· Ensure through the DCC Information Technology Department that all staff computers and equipment are available to staff and customers and that they are in proper working condition to meet the needs of staff and customers.
· Reviews, recommends, and justifies all purchases needed to update/enhance/maintain the department and/or items needed for workshops, classrooms, and general office areas. Reviews repair and facility maintenance requests prior to submittal.
· Responsible for resolving customer and staff conflicts and follow through with the proper complaint-solving steps and documentation. Updates DCC HR team and DCC leadership on conflicts and/or complaints received.
· Monitors performance reporting to ensure goals are met or exceeded.
