This staff person is responsible for assisting DESC customers who are seeking employment. The Business Service Representative is expected to develop Work Based Training opportunities, including, on-the-job training, apprenticeships, and job placement opportunities for customers. The individual in this position markets and explains all available services, funding, benefits, and current special projects/program available to the business community. This involves marketing primarily by direct contact to the business community. This staff person will communicate with the business community, local unions, and related partnered entities. This individual is responsible to attain the employment related program goals of placing customers into permanent unsubsidized employment as part of a coordinated team effort. This goal must be accomplished while remaining within detailed, restrictive State, and Federal regulations and guidelines, as well as the attainment of multiple State-performance standards and benchmarks. These duties include identifying and securing employers with bona-fide job openings and developing and entering into formal binding training contracts as an official representative of the agency.
PRINCIPAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
> Markets and explains the services to the business community. This involves marketing by direct contact to the business community. It is expected that time will be spent in the field making marketing and service calls to employers’ places of business. It is also expected that this individuals time will be spent in the office completing paperwork, entering job orders, scheduling appointments, facilitating hiring events, making marketing calls to businesses, and attending meetings. This individual may meet directly with job seekers both individually and through group sessions. May travel to other DESC Center locations to help with employer events and/or serve customers (job seekers).<
> Promotes and explains all services offered through Michigan Works! to employers. Identifies job openings suitable for program customers. Enters or facilitates job order entry into the Michigan Talent Connect. Facilitates placements of program customers.<
> Tracks, postings and follows-up on job orders developed and posted with businesses. Coordinates openings with internal our team until they are filled or removed from the active open orders. Works cooperatively with BSRs from DESC and other contractors/partners.<
> Develops and implements marketing strategies to outreach employers and secures, bona-fide job openings of 25+ new openings per week for the training and/or job placement of customers while ensuring quality services and high job retention. Promotes markets and utilizes Work based training, such as on-the-job training, career ladder employment openings to businesses called on.
> Participates in business retention or expansion efforts in the Detroit area. Provides technical assistance to local industries to resolve problems or deficiencies discovered. <
> Demonstrates the ability to exceed placement and average wage goals, while developing larger, multiple-placement companies. Has the ability to understand all programmatic eligibility guidelines, including performance measures. Assists in the focus of placing customers during follow-up to ensure performance measures are met or exceeded.<
> Meets with Career Coaches/Career Specialists weekly or as often as needed to review open and filled job orders and the status of referrals to open positions made by the DCC DESC team members.<
> If assigned, negotiates, and oversees formal Work Bases Training contracts between the business community and the DESC. May complete pre-site visits, develops OJT contracts, monitors customer’s progress, and monitors all OJT paperwork. Responsible for ensuring paperwork is processed as required and in a timely manner. Meets or exceeds all programmatic goals including all employment related goals. <
> Attends and represents unit, as assigned, at meetings, provides written notes/summary of meeting to assigned team. Works with Economic Development Department as well as other State and local entities focusing on employer and business needs.<
> Serves as lead in planning, developing, coordinating, organizing, and hosting successful on site and off-site Job Fairs with local business community and educational providers. <
> Markets, coordinates, and utilizes the DESC Mobile Unit for special employer hiring events according to DESC policy.<
> Reads and understands the Program Management Information Guide and Policy Issuances. Maintains and updates a working knowledge of the Federal and State regulations and guidelines to assure job placement compliance.<
> Works with our team to ensure that customers are adequately pre-screened, interviewed, selected, and matched with training and direct job openings, and act as the referral agent to employers if necessary.<
> Works as part of a team to assist customers in gaining career goals by helping in the development of the customer’s career/employment plan.<
> Makes presentations at conferences, seminars, clubs, DESC centers, partner agencies and business meetings to build educate and support throughout the community.<
> Works with union officials to explain programs, build relationships, and obtain joint concurrence on training contracts, as required by Federal regulations.<
> Assists the management team in identifying and assessing labor market information to be used to develop new and viable training areas. Works cooperatively with all business service staff including DESC and partner staff.<
> Develops and promotes Apprenticeship opportunities for customers.<
> Creates professional marketing materials to promote programs and services.<
> Completes and processes all required forms and documents required by internal procedures and/or State of Michigan in a timely manner to ensure accurate and complete recording of customer activities and outcomes. <
> Maintains working knowledge of all computer-based programs used in the department in the preparation of OSMIS/Launchpad documentation, career preparation, occupational information, customer/employer correspondence, job listings, and training opportunities. <
> Utilizes computer to enhance job development and customer referrals, updates ISS, and documents all case management on MIS for customers. Must be willing to work weekends and evenings as needed for special events.<
> Understands and ensures all performance measures are met; assists exited customers in follow-up return to work through job placement efforts.<
> Facilitates job club and other workshops to assist customers in obtaining employment.<
EDUCATIONAL AND EXPERIENTIAL REQUIREMENTS:<
>A Bachelor’s Degree is preferred with three (3) years work experience in any, or a combination of, the following areas: marketing, sales, human services, job development, account management, business services and job placement. Must be a self-starter, very original, highly flexible and possess the ability to handle a variety of tasks concurrently. Must be willing to obtain any credentials or certifications required/needed. Must be willing to complete any required training/workshops. Knowledge and experience of the local labor market is advantageous for the potential candidate. Must possess good communication skills at all levels (both written and verbal), and the ability to work independently. Successful experience in securing and filling job openings, and the ability to prepare, submit, and maintain accurate reports are required.
The Business Service Representative should be flexible in inter-personal relationships as he/she is regularly presenting, explaining, listening to and assisting others.
Additional duties as required.
