Overview In this role, you will work with a high-performance technology team supporting enterprise applications using primarily cloud-centric technologies. You will work with customer-facing organizations to onboard new customers and fulfill ongoing customer needs. You will partner with software engineers and quality engineers to maintain a Continuous Delivery process and will be part of a collaborative team who is always on the hunt for ways to improve. This role is a member of a service organization dedicated to helping internal and external customers. The successful candidate will assist software engineering and infrastructure teams with automated deployments, continuous monitoring, and other important aspects of Continuous Delivery. Identify, track, and resolve software defects and perform root cause analysis to determine underlying cause(s). Translate customer needs into final deliverables. Break down large deliverables into smaller tasks and create robust automated processes for rapid delivery of standard offerings. Effectively communicate changing requirements, outlines, and corrective actions for problems. Apply a sense of urgency, commitment, and focus on developing solutions to achieve goals. Maintain legacy systems while go-forward, cloud native solutions are brought online. Duties & Responsibilities * Respond to internal/client issues on a priority basis. * Change Management - This position will be responsible for ensuring compliance with policies, procedures, and best practices for change management. * Release Engineering - Manage CI/CD processes and tooling and working with product development teams to ensure these processes are followed. * Configuration Management - work with product development teams to ensure that application configuration is versioned and deployed in the same manner as the software which is being configured. * On Call - This role will participate in on-call schedules using a "follow the sun" model. * Virtual Infrastructure Management - ensure via IaC and other paradigms, that virtual infrastructure configuration is versioned, tested, and deployed in the same manner as any other release, schema, or configuration change. * Monitoring - work with product development teams to ensure production products and services are adequately monitored to ensure visibility of product performance, outages, and response times. * Alerting - work with product development teams to ensure production products and services properly alert operations and CloudOps personnel when actionable issues occur. * Security - Maintain virtual infrastructure security in compliance with best practices and symplr policies and procedures. * Documentation - Build and maintain high-quality documentation of standard operating procedures. * Provide reports to management on the status of all environments and processes. * Maintain and report on KPIs of the environments, build processes, and deployment pipelines. Skills Required * Team communication: ADO Boards, Confluence, Microsoft Teams and SharePoint * Development Infrastructure: Terraform; HELM/Kubernetes; Jenkins; Octopus Deploy; AWX/Ansible * Cloud / Virtualization Technologies: AWS; Azure; VMWare * Development / Scripting: SQL / Python / Powershell / CLI / Json / YAML Qualifications Required: * Bachelor's degree in computer science, engineering, mathematics, or a related field and 7+ years of experience in software engineering or an equivalent combination of educations and experience. * A minimum of 5+ years of professional experience operating Enterprise SaaS and / or On Prem software. * Proven time management skills. * Experience working in an agile environment with distributed and remote engineering teams. * Experience testing web services (REST, SOAP etc.) * Experience with test management tools like Azure DevOps, Zephyr etc. * Additional experience in the following areas: * Managing and administrating Windows and Linux based systems. * Working in a Continuous Delivery shop * Kubernetes and Docker * DataDog, Solarwinds, PagerDuty and other monitoring / alerting tools. * A well-known CI server, such as AWX/Ansible, Jenkins, Octopus, Azure DevOps, etc. * A GitOps based Kubernetes Continuous Deployment platform. * Designing, managing, and working with good Release Management practices * Designing, building, and working with Kubernetes Operators. * Professional experience working with Python, Powershell, and other scripting languages. * Knowledge of both RDMS and NoSQL database systems. * Database schema management tools such as Liquibase.
