GENERAL SUMMARY
Under the direction of the IT Director, the Information Technology Technician is responsible for providing technical and network support to county users, maintaining County websites and intranet sites, and performing a range of duties in support of the IT Director and county
technology needs. This includes the installation and configuration of software and hardware,
repair and maintenance of a variety of equipment, and assisting other county departments with their technology requirements as their technological needs grow.
ESSENTIAL DUTIES & RESPONSIBILITIES
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform jobrelated tasks other than those specifically presented in this description.
• Provides comprehensive software support to employees, covering a wide range of county
applications, programs, and operating systems.
• Offers hardware support for all county employees, encompassing computers, printers,
scanners, fax machines, copiers, desk and cell phones, and tablets.
• Conducts hardware upgrades and software updates to county computers.
• Manages and organizes equipment inventory documentation for efficient record-keeping
and reporting to management.
• Maintains and monitors county equipment, ensuring the EDR software effectively quarantines and removes malware, and that all user equipment is under continuous surveillance.
• Regularly updates the Isabella County website to keep information up to date, such as job
postings, board of commissioner meeting agendas and minutes, schedules of upcoming
meetings, notices of county office closures, and details on county-sponsored events.
• Facilitates the setup and configuration of new computers and cell phones, including
transitioning to upgraded models.
• Assists in maintaining the county server backup schedule for the AS/400, including rotating
tapes and cleaning drives.
• Collaborates closely with the IT Director to assist with researching and evaluating potential
new hardware and software applications, implementing new programs, and other related
activities.
• Takes on specific duties delegated by the IT Director, which may include overseeing certain
IT operations or working with vendors in the IT Director’s absence.
• Performs other duties as assigned.
