Job Summary
Provides high level customer service in a dual role with Security and Registration as floor coordinators/Welcome attendants. Assist locations with modernized registration support while providing security support when needed.
Essential Functions
Performs best in class customer service, while maintain highly visible waiting room coordination to deter violations of hospital policies and criminal acts. Acts as agent to support and encourage self-service model of patient registration.
Documents information on incident reports and other required documents in a thorough, factual and timely manner.
Assists team members, visitors, and patients with directions, lost and found items, vehicle assistance, escorts, and other requests for assistance. Provides access control for secured areas.
Communicates, collaborates with, and provides appropriate information to patients, visitors, and members of the health care team.
Manages verbal / physical conflicts using verbal de-escalation, physical presence, restraint techniques or other appropriate legal force options.
Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities. Completes required ongoing training and education, including department specific requirements. Maintains required licensure and certifications.
Serves as a concierge - greets and communicates with patients or visitors, including hospitality assistance and collecting payments and co-payments.
Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with kiosk registration.
Qualifications
Required High School Diploma or equivalent
Preferred Associate's Degree or equivalent Public Administration, Business, or Criminal Justice
Preferred Vocational/Technical One year certificate from college or technical school
2 years of relevant experience customer service, law enforcement or military, or any other related experience Required
At least 21 years of age with valid Michigan driver license Required
LIC-Driver's License - STATE_MI State of Michigan Upon Hire required
CRT-First Aid - AHA American Heart Association 180 Days required
CRT-Basic Life Support (BLS) - AHA American Heart Association 180 Days required Or
CRT-Basic Life Support (BLS) - ARC American Red Cross 180 Days preferred
Physical Demands
Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
Waist to Waist > 5 lbs: Seldom up to 10 lbs
Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
Waist to Overhead > 5 lbs: Seldom up to 10 lbs
Bilateral Carry > 5 lbs: Seldom up to 10 lbs
Unilateral Carry > 5 lbs: Seldom up to 10 lbs
Pushing Force > 5 lbs: Seldom up to 20 lbs
Pulling Force > 5 lbs: Seldom up to 15 lbs
Sitting: Occasionally
Standing: Frequently
Walking: Frequently
Forward Bend - Standing: Seldom
Forward Bend - Sitting: Seldom
Trunk Rotation - Standing: Occasionally
Trunk Rotation - Sitting: Occasionally
Squat: Seldom
Stair Climbing: Occasionally
Ladder Climbing: Seldom
Crawling / Kneeling: Seldom
Driving: Occasionally
Reach - Above Shoulder: Seldom
Reach - at Shoulder or Below: Occasionally
Handling: Occasionally
Forceful Grip > 5 lbs: Seldom
Forceful Pinch > 2 lbs: Seldom
Finger/Hand Dexterity: Frequently
Visual Acuity
[None = No; Seldom = Yes]: Seldom
Primary LocationSITE - 14755 215th Ave
Department NameSecurity Support Service
Employment TypeFull time
ShiftDay (United States of America)
Weekly Scheduled Hours40
Hours of Work9 a.m. - 5 p.m.
Days WorkedMonday - Friday
Weekend FrequencyN/A
CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
Beaumont Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.
