Overview The Enterprise Program Manager provides program and project management leadership for the successful execution of Enterprise programs. The program manager serves as the point of contact with enterprise tier 1 customers on strategic programs and therefore must have excellent customer relationship skills and a strong customer advocacy focus. This position focuses on developing a program's objectives and strategy and assessing how it will impact their department, business, or organization. For each program, they will define and oversee the projects needed to reach their targeted goals. Duties & Responsibilities * Leads one or more strategic enterprise accounts focusing on developing and executing the program initiatives and overall strategy, setting priorities cross-departments, ensuring success metrics are informing future efforts, and quickly fine tuning the program as needed. * Act as a thought leader and influence broadly across the customer and internal stakeholders * Champions program visions from sales to post-production in collaboration with sales,product, customer success and customer support * Participate in resource planning process, coordinate resource requirements, andresolve resource assignments with various group Team Leads in a matrix organization * Responsible for delivery of program projects on time and within budget, owns strategic decisions to keep program initiatives on time, on budget and prioritized based on stakeholder needs * Responsible for project delivery based on symplr methodology * Collaborate with internal personnel on resource organization and during other stages of the program * Understand technical explanations and discussions and summarize them for external customers * Manage and communicate ongoing changes in tasks, goals, or performance * Monitor problems, provide solutions, and implement changes as necessary to ensure the project timeline is followed * Regularly report progress to C-Level suite management * Provide the required hands-on leadership and project management, cross-functional coordination, and inter/intra team communications to deliver outstanding program outcomes. * Work closely with software engineers, QA, support, product managers and other cross-functional teams to get high-quality outcomes and features through the program lifecycle. * Manage program roadmap, schedules, identify possible issues and clearly communicate them to program stakeholders. * Manages projects within assigned program as needed * Actively contributes and influence internal and external processes to ensure smooth program execution and customer satisfaction * Ability to perform other relevant duties as assigned Skills Required * Healthcare industry knowledge; payer knowledge is preferred * Highly analytical and organized * Excellent teambuilder * Great negotiator and influencer * Adept at conflict resolution * Creative problem solver * Outstanding planning, resource, and stakeholder management skills * Ability to collaborate with and influence stakeholders across organizational boundaries. * Able to see the bigger picture and sell the vision * Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment * Ability to work independently and as part of a team * Meticulous attention to detail * Proficient in SDLC methodologies (waterfall and agile) * Knowledge of project management principals * Excellent Customer service orientation * Effective written and verbal communication * Effective escalation and risk communication and management * Demonstrated customer relationship, communication and teamwork-oriented skills * Works independently, with minimal supervision * Creative problem solving * Project-level budget management * Effectively provides strategic escalation management across project portfolios * Program-level budget management * Experience with partner management or operations. * Understanding of symplr operations programs and processes (e.g., recruiting lifecycle, contingent workforce management, etc.) is preferred * Strong project management and delivery process/methodology and project management tool experience (e.g., PSA, JIRA, Confluence, MS Project, Visio, Excel, SharePoint) Qualifications Required: * BA/BS from 4 year college or university, preferably in Information Technology, Engineering, Management, or similar discipline * Experience the healthcare industry * Experience in a fast paced, customer facing role * 10 years of healthcare related program and/or project management experience * C-Suite project stakeholder/executive relationship management experience * Experience managing project portfolios and programs * PMP preferred * Strong technical aptitude including proficiency in Microsoft Office applications Min USD $110,000.00/Yr. Max USD $130,000.00/Yr.
