Position Summary: The Case Manager provides relational support to low-income clients working towards accomplishing their goals and family sufficiency. This role offers encouragement and resources to clients and is responsible to track and document the case status.
Essential Responsibilities:
Facilitates the case management of participants within program guidelines utilizing assessment tools; develops rapport and partnership with participants; develops case plans and supports participants in establishing goals; meets regularly to track progress; coordinates referrals and works to support desired program outcomes.
Maintains working relationships with community agencies to maintain awareness of available services; promotes The Salvation Army's services; coordinates services and communicates about cases; assures that valid releases of information are on file.
Creates case plans and helps participants achieve identified goals through agency resources and referral to outside resources as available and appropriate.
Enhances personal knowledge and skill through community and agency educational forums.
Uses electronic database to enter, retrieve, and maintain accurate case records per protocols; manages service transactions, case plans, and assessments; monitors assistance fund balances and requests resources as appropriate.
Attend all job-related training.
Fulfills ad hoc and periodic survey requests, and provides information needed for reports to administration.
Attend staff meetings and community meetings as assigned.
Perform other duties as assigned.
Additional Responsibilities:
Provides emergency utility assistance for clients seeking assistance with DTE, overseeing all aspects for assistance including prescreening, and entering data.
Adhere to the state regulated MEAP guidelines.
Provide 10-15 DTE qualifying clientele seeking assistance when funding is available, and assist with clients seeking, food, clothing, and housing assistance.
Work with Gleaners & Forgotten Harvest to oversee the client emergency food programs.
Provide seasonal assistance for clients, participate in distribution & enter client data in TSAMM.
Qualifications:
Education/Experience:
Bachelor's degree in social work, psychology, sociology, or related field; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
2 or more years of applicant interview or case management experience.
Experience working with program target population (preferred).
Skills, Knowledge & Abilities:
Learn and adhere to The Salvation Army Social Services Code of Ethics.
Adhere to professional codes of ethics as they apply to professional licensing.
Understand and adhere to professional boundaries within and outside of the organization.
Maintain client confidentiality and obtain appropriate releases of information.
Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice and promote racial understanding and reconciliation.
Complete Caseworker Certification Program within 120 days of hire.
Computer Skills:
Proficient in Microsoft Office 365.
Basic knowledge of Teams and SharePoint.
Proficient in SIMS (ServicePoint) software within 90 days.
Willingness to learn new software as needed.
Certificates and Licenses:
Must have and maintain a current valid driver's license and pass the Salvation Army Motor Vehicle Record check (MVR).
Complete Safe From Harm training and keep current as needed.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.
