Education/Formal Training
High school diploma or equivalent.
Experience
No previous experience required.
Knowledge/Skills
- Must have basic customer service skills and PC operation.
- Must be extremely adept communicator and fluent in oral and written English.
- Must have ability to detect and trace computer and manual errors when reviewing reservations data for report preparation.
- Must be able to use tact and understanding when dealing with demanding customers.
- Must be able to memorize facts and figures.
- Must be organized and display patience when handling more than one call at a time.
- Must be friendly, enthusiastic and helpful.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must have ability to read small details on computer screen, detailed computer printouts and written communications.
- Must be able to use computer key board and handle written material.
- Must have ability to communicate and to follow written or verbal instruction.
