The State Bank in Montrose, MI is seeking to hire a full-time Financial Service Representative/Universal Banker to serve our customers by meeting the needs of each individual customer and always seeking the opportunity to improve their banking relationship. The typical schedule for this banking position is Monday-Friday with some Saturday and Sunday shifts as scheduled. Do you thrive in an energetic, hardworking, community focused environment? Are you looking for an opportunity to build a career in the banking industry? If so, apply today!
Our Financial Service Representatives enjoy a competitive wage. Plus, we offer a competitive benefits package including great medical coverage options, dental and vision, FSA plan, short and long-term disability insurance, life/AD&D insurance, employee assistance program, a 401k plan with employer match, ESOP and opportunities to learn and grow with us. We encourage a work/life balance which is why we provide paid holidays, paid time off (PTO), and paid volunteer time. The paid volunteer time allows us to give back to the communities surrounding our branch locations and allows employees to be eligible for our Board approved bonus plan!
ABOUT THE STATE BANK
For 125 years, The State Bank has remained an independent community bank, helping our customers look for solutions, and overcoming barriers to find a better future. We have over 20 locations with branches, Connect! ITM's/Video Tellers and ATMs that span across Bay, Genesee, Ingham, Jackson, Livingston, Oakland, Saginaw and Shiawassee counties making banking with us convenient.
At The State Bank, you're part of both a family and a team. What we do each day isn't just a job, it's a passion. We make a difference for each other, our customers, and our community. We create and celebrate personal successes every single day. We believe that smiling and laughing should be part of your daily routine. Teamwork and collaboration are essential to our success. Come join our fun, hardworking team!
A DAY IN THE LIFE AS A FINANCIAL SERVICE REPRESENTATIVE/UNIVERSAL BANKER
As an FSR (Financial Service Representative) at The State Bank, you deliver quality customer service while ensuring each interaction is courteous, accurate and efficient. You are always seeking the opportunity to improve the customer's banking relationship and will cross-sell products/services and refer customers to other areas of the bank when it provides a benefit to them. You are a trained, high performing professional that assists customers by opening accounts and completing account maintenance. You will also assist customers at the teller line, accurately and efficiently processing customer transactions. You may assist customers in-person at the branch, online, through video technology, and over the phone. You are usually the first point of contact for customers who need help processing transactions or solving problems, as well as those who simply want to learn more about financial products. You are the face of The State Bank to many of our customers.
You stay busy assisting customers with account opening, balancing checkbooks and resolving customer problems and concerns. You provide ongoing relationship service with current customers to maintain goodwill and gain additional business and follow up with new customers through written and phone correspondence. You complete outbound calls as assigned to assist the Bank with marketing campaign focus and service expansion opportunities. You efficiently process routine banking transactions such as deposits, withdrawals, checks, transfers, and loan payments. You also function as a customer service call staff member as needed, answering customer service calls while performing assigned branch tasks, servicing in -person customer needs and completing online service group assignments.
Utilizing your product knowledge, you promote, educate, and cross-sell financial products and services, and refer customers to other areas of the Bank to meet their current and future financial needs. You are goal-oriented and always learning and improving. You have the opportunity to become Certified in your role. After completing additional training and completing the program, you are eligible for a pay increase! You feel great about using your customer service skills to make a positive impact in your community.
QUALIFICATIONS FOR A FINANCIAL SERVICE REPRESENTATIVE
High school diploma/GED or equivalent
Understanding of a computer, computer applications and business equipment
Ability to work a flexible schedule, including weekends.
Willing to assist at other branch locations as needed.
Prior banking and cash-handling experience is a plus. Do you have strong customer service and sales skills? Do you have great communication skills and a positive attitude? Can you multitask and work well under pressure? Do you present yourself professionally? If so, you may be perfect for this position at our community bank!
ARE YOU READY TO JOIN OUR TEAM?
If you are a customer service rockstar and feel that you would be right for this banking position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Apply Now
with our quick 3-minute Application!
We Encourage You to Apply: At The State Bank we value diversity and believe that diverse perspectives and experiences drive innovation and excellence. We celebrate the vast backgrounds and individual voices of our team knowing that this diversity has a positive impact on our company, employees, communities and those we serve. While the qualifications listed above are preferred, we encourage you to apply even if your qualifications or past experiences don't align perfectly. Your unique combination of skills and experiences may make you an ideal candidate for this or other open positions.
