*This position will require onsite reporting to the Grand Rapids location at minimum 1-2 days a week and may be more during training. Occasional travel to both the Traverse City and the Upper Peninsula (Marquette) office may be required.* Responsible for assisting and supporting management in the evaluation, recommendation, establishment, implementation and analysis of new and improved production workflows, work processes for systems, reporting and new products/programs to improve customer service levels and overall quality. * Support the development, coordination, and implementation of projects to enhance the overall efficiency of operational procedures, methods, controls, and performance. * Compile and analyze operational data to identify and resolve business problems. * Utilize and maintain available reporting systems. Participate in systems testing, develop procedures/controls and provide recommendations for the ongoing improvement of the updated process. * Provide leadership team with status updates on projects and issues. * Communicate and recommend policy changes to achieve project objectives. Assist in documenting departmental procedures. * Create and present reports and presentations to display operational data and propose business changes. * Provide support to both internal departments and external entities by answering questions, supplying information and training. * Participate on special projects or workgroups as assigned. Qualifications * Bachelor's Degree in a related field is preferred. * Two (2) years of experience in a related field is required. * Effective verbal, written communication and interpersonal skills. * Ability to work independently or in a team environment and interact with all levels of the organization. * Effective analytical and problem-solving skills to identify, evaluate, recommend and implement changes to processes or procedures to address problems and improve departmental effectiveness. * Organizational skills and ability to prioritize; must be able to coordinate multiple activities with varying timelines. * Proficient in Microsoft Office suites. * Ability to develop and maintain effective working relationships. Department Information/Preferences * This position will require onsite reporting to the Grand Rapids location at minimum 1-2 days a week and may be more during training. Occasional travel to both the Traverse City and the Upper Peninsula (Marquette) office may be required. * Will work on various projects that require collaboration between multiple departments. * Will handle SharePoint maintenance and CRM Support and various dashboards. * Experience working with reporting and analyzing data, including validation and review of data. * Experience with PowerPoint and creation of presentations. * Will handle monthly sales reporting to senior leaders and executives. * Manages requests (email mailbox) from agents or other internal departments. * Experience with SharePoint and CRM preferred. * Experience with Excel required. * Individual will need to have strong attention to detail and excellent communication skills All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.
