Job Description Summary Designs, develops, analyzes, troubleshoots, and documents computer network and infrastructure. Supports client environments as member of Logicalis' 24x7x365 operations team. Responsible for support, incident, problem, change, configuration, performance, and capacity management of devices and resources monitored by Logicalis Managed Services. Provides Tier 3 engineering and support for relevant technology of environments. Essential Duties and Responsibilities * Designs, installs, and troubleshoots Cisco Application Centric Infrastructure fabric, including Network Centric and Application Centric deployments * Performs design and analysis of IP addressing, network security, internet access, e-mail, DNS, NT related services, disaster recovery, content filtering, power considerations, and remote access. * Demonstrates understanding of ethernet frames, frame switching, ether types, T-1, DS-3, PPP, Frame Relay. * Masters assigned discipline within technical offering (ie: video, security network management, remote access, routing). * Responds and solves client issues utilizing technology tools, procedures, and training through awareness of service offerings and Service Level Agreements (SLAs). * Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in place for each client when working to resolve client requests or outages. * Provides direct client interaction as needed in support of client operations. * Performs a high level of troubleshooting. * Develops design schematics (using Visio, MS PowerPoint and sketches.) * Attains quick problem resolution during implementation and/or troubleshooting of systems. * Tests, evaluates, and develops new products, offerings, and solutions. * Conducts training of team members in both formal and informal environments. * Handles several tasks simultaneously (ie: pre-sales designs, troubleshoot and develop internal network, respond to network down emergencies). * Communicates all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes) with manager. * Creates, uses and maintains technical and process documentation. * Remains current on technical and company related literature/correspondence and regularly reviews administrative procedures. * Coordinates service outages with Service Delivery Managers as required. * Documents post-incident response and root cause analysis. * Sets course for repeatable processes and auditing Logicalis processes against service descriptions. * Provides technical leadership and acts as technical resource and mentor to team members. * Oversees and executes as needed client health checks in support of client operations. * Executes technology onboarding checklist (integration projects) and documents risks in integration projects. * Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. * Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. * Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education: * Bachelor's Degree in a related field. Experience / Technical Requirements * 5 years in Cisco environments; switches, routers, and firewalls. * Experience with Cisco SD-WAN (Viptela) * Experience with Cisco DNA Center * Experience with Cisco Meraki * Experience with Fortinet and/or Aruba network devices * Specialty such as network infrastructure, network security or network management. * Proficient use of all Microsoft Office applications. Certifications One or more of following Cisco certifications: * Cisco Certified Network Associate (CCNA) * Cisco Certified Network Professional (CCNP) Other Skills and Abilities * Possess strong organizational skills, ability to prioritize work. * Ability to multi-task (projects, new requirements, equipment failures, design changes). * Exceptional customer service, verbal and written communication skills. * Demonstrated track record for completing complex engineering tasks. Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Salary Compensation Range: $77,500 to $101,000
