Job Details

• Provides technical support to team responsible for a subset of business systems applications
• Translates business specifications into user documentation
• Provides assistance in one or all areas of applications, including: testing, design and analysis
• Plans, writes and maintains systems and user support documentation
• Assists in the formulation of procedures and best practices for users of applications
• Able to communicate effectively with others, both oral and written
• Knowledge of basic networking principles, the internet, web browsers/browsing/caching/etc.
• Knowledge of MS Office programs (Word, Excel, Visio, Outlook) and web browsers (IE, Chrome, Firefox, Safari) Other duties, as assigned

• Reviews, analyzes and evaluates requirements and identifies implementation risks within the IntelliGrants product
• Works directly with clients to define and document high-level business requirements (e.g. Scope Document)
• Documents detailed requirements in IntelliGrants business analysis’ template documents (e.g.
• Form Permissions, Work Flows, Report Mock-Ups, etc.)
• Designs end-user interfaces specific to client programs
• Manages the implementation (configuration and development) of IntelliGrants implementations
• Oversees the Quality Control process to ensure that all deliverable requirements are being satisfied before the client deliverable verification process begins
• Develops functional and user acceptance testing scripts in accordance with the client contract on Agate best practices
• Partners with the Project Manager/Team Leader to ensure that the project stays within scope, time and budget
• Other duties, as assigned

Education / Experience / Environment

Business Analyst I

Has completed and passed level 1 of configuration tests

• May require an Associate’s degree in a related area and 0-2 years of experience in the field or in a related area
• For internal resources: Has worked on a minimum of three (3) unique implementations of IntelliGrants
• For new hire resources: Has knowledge of commonly-used concepts, practices and procedures within a particular field
• Relies on instructions and pre-established guidelines to perform the functions of the job 
• May lead and direct the work of others with Team Leader guidance
• Works under immediate supervision
• Typically reports to a Team Leader

Business Analyst II

• Business Analyst on a minimum of two (2) unique implementations of IntelliGrants
• Strong grasp of IntelliGrants CORE functions
• May require an Associate’s degree in a related area and 2-4 years of experience in the field or in a related area
• Relies on previous IntelliGrants implementation experience and judgment to plan and accomplish goals