Title and Summary
Director, Account Management
Our North America sales organization is seeking to build a diverse, strategic, and consultative workforce of world-class sales & relationship managers, problem-solvers and technologists. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence and the ability to effectively marshal resources. We align our team to compete and differentiate based on customer intimacy, product and solution strength, and partnership orientation.
The Director, Account Management for U.S. Market Development is responsible for all things Mastercard within our managed merchant base, including owning the relevant customer P&L's and driving strategic planning and solution selling, with an emphasis on Data & Services, Cyber & Intelligence and digital solutions through building and broadening our overall relationships at all levels of the company.
You will lead sales and business development activities with a focus on select strategic merchants in the Auto Manufacturing and EV industries including working with senior/C-level executives to build strong partnerships that support Mastercard's financial and strategic objectives.
Role
* Knowledge of the Auto and EV industries, merchant motivations, market dynamics, and business development opportunities is critical for success in this role
* Drive sales of products and services into multiple complex and strategic relationships
* Provide superior strategic account management driven by robust planning - building a deep understanding of customer needs, defining creative solutions to meet those needs, and working effectively across internal functions to bring together the resources required to deliver enhanced value to the customer
* Work with customers to build an in-depth understanding of their business and a point of view on how Mastercard solutions can address the needs of their business, leveraging internal stakeholders to efficiently move prospect through highly matrixed buy cycles
* Identify and develop new business opportunities with customers that provide the best potential for future business growth, and appreciable return on financial investments.
* Support strategically significant organizational initiatives, including cross-selling of key Mastercard products, capabilities and solutions to deepen relationships
* Develop detailed business cases, including financial analysis/modeling, in support of merchant initiatives
* Negotiate, execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing
Candidate
* Bachelor's degree required; Advanced degree preferred
* Experience in the payments or technology business with exposure to issues or experience in auto manufacturing and/or EV with knowledge co-brand and business development desired
* Demonstrated track record of planning, managing and closing complex, competitive sales efforts and delivering results in a fast-paced environment with a sense of urgency and accuracy
* Dynamic, forward-thinking positive team player, adept at engaging and leveraging internal resources to achieve success and contribute to the wider team environment
* Ability to manage and grow internal and external cross functional relationships and partnerships with executives at all levels
* Sound business judgment with established strategic and conceptual thinking and planning skills
* Travel as much as 25% may be required
In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
