Job Description Summary Provides oversight, guidance, and analysis to determine customer credit worthiness and manage the customer onboarding process. Directly manages team of Accounts Recievable Specialists and provides assistance in research, escalations, and root cause analysis for collection issues. Liases between sales operations and invoicing teams to drive efficiencies, improve customer interactions, and automate activities. Reports on metrics and goals to senior management. Essential Duties and Responsibilities Credit Management: * Establishes customer credit limits in line with company policies and procedures, including but not limited to, analyzing financial statements, credit references, and 3rd party credit reports for new and existing customers. * Provides customer support for external financing transactions. * Monitors, measures, and adjusts credit departmental reporting for accuracy, timeliness and effectiveness. * Manages customer PO compliance, billing portals, and overall customer account maintenance. * Maintains and adjusts (as necessary) all policies and procedures related to credit and collections from internal and external audit perspective. Collections Management: * Manages end-to-end collections process collaborating with Sales Operations, Sales Management, Invoicing, and Accounting teams. * Coordinates and reviews all collection reporting to ascertain status of collection and outstanding balances, working with each team member to maximize collections and reduce past due balances. Maintains accurate records, completes research, communicates, and resolves issues regarding status of collections on accounts. * Connects with customers to arrange payments or resolve issues preventing payments and escalating important issues to appropriate parties. Analyze data to develop and adopt an effective course of action to resolve order and invoice disputes. * Provides weekly cash receipts projections to support cash forecast models. * Reviews and approves all customer credits, rebills, and refunds prior to processing. * Plans, organizes, and leads the work of others to ensure a realistically distributed work load and customer service-oriented communications and approach. * Provides coaching and mentoring, motivation, strategy suggestions, and guidance to collections associates in a manner that encourages self-management and empowerment within policies and procedures in addition to strengthening knowledge base to allow good judgement. * Creates, administers, and evaluates effectiveness of current collection policies and procedures. * Keeps executive management aware of critical receivable accounts and past due issues and recommends approach to increase and maximize collections. * Provides weekly and monthly management reporting of AR aging and collection trends. * Supports wider finance department and ensures department goals (days sales outstanding, bad debt expense/write-offs, and delinquency percentages) are met. * Helps create and maintain clear and concise communications between invoicing and credit/collections team, fostering positive and successful work environment between two areas. General Responsibilities: * Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. * Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. * Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities Directly supervises collections team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education: * Bachelor's Degree in a related field. Experience / Technical Requirements * 5 years experience in commercial credit and collections, accounting, and management. * Proficient use of all Microsoft Office applications. Certifications * None Other Skills and Abilities * Excellent communication skills - oral and written presentation abilities. * Ability to motivate and lead. * Works well under pressure. * Excellent problem solving skills, along with advanced mathematical and analytical skills. * Ability to multi-task and work in fast paced environment. * Ability to communicate with senior management effectively and with ease. * Collaborates well with team members and cross-departmentally, as well as externally. * Detailed oriented. Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Salary Range: $70,500 - $91,500
