$21.21/hour plus benefits
General Responsibilities: Contributes to the successful operation of Tri County Office on Aging (TCOA’s) Medicare Medicaid Assistance Program (MMAP). Provides information regarding Medicare, Medicaid, supplemental health insurance and long-term care insurance to beneficiaries and their families. Provides consumers with the tools they need to make informed health decisions. Assesses consumer needs and provides information on services available at TCOA and within the community. Assists MMAP Coordinator with daily program operations.
Essential Job Functions:
- Provide consumers with information about MMAP. Topics include eligibility and enrollment, covered services, prescription drug assistance, Medicare fraud/abuse and the appeals process.
- Advocates on behalf of consumers. Help consumers establish or restore eligibility for public and private health benefit programs. Help consumers secure services and benefits for which they are qualified and entitled.
- Promote MMAP and other TCOA programs at outreach events including health fairs, community partner events, and service club presentations.
- Create and maintain the MMAP Phone Log and Volunteer Schedules.
- Create and maintain the MMAP Outreach Log.
- Create and maintain internal TCOA MMAP Referral Log.
- Examples of job functions listed do not include all tasks which may be found in this position. Duties and responsibilities may be added, deleted, or modified at any time.
Knowledge, skills, abilities, and standards of performance:
- Commitment to the organization’s mission and goals.
- Computer skills sufficient to learn specific departmental software programs including Outlook, Excel, and SHIPTools.
- Ability to maintain confidential information regarding all aspects of client, volunteer, employee, and agency information.
- Ability to work independently or as part of a team.
- Ability to communicate effectively; both written and oral.
- Ability to establish good relationships with staff, clients, volunteers, and vendors.
- Ability to represent the agency in a professional manner.
- Ability to adjust priorities and meet deadlines in a timely manner.
- Ability to meet department standards regarding job knowledge, client focus, initiative, productivity, communication, teamwork, and attendance.
Requirements:
- Bachelor’s degree with 1 year experience in public benefits preferred, or in lieu of a degree, five years’ experience working with the public required.
- Satisfactory completion of MMAP training within 1 year of employment.
- Valid Michigan driver’s license in good standing (less than 4 points) is required.
Working Conditions:
- The work environment varies. When in the office, safe work practices regarding office equipment, avoiding trips/falls and fire regulations are required. When traveling to or spending time at residential or medical facilities, exposure to unusual elements such as smoke, unpleasant odors, loud noises, and extreme temperatures increases.
- Physical mobility is required for sitting, walking, standing, bending, and lifting/holding/carrying objects of up to 30 pounds. Must be able to move around in multiple locations with varying physical environments and barriers. Must be able to drive. Ability to enter and access information using the computer. Must be able to communicate effectively with clients, co-workers and vendors in person and over the telephone.
- Sensory requirements include exposure to varying temperatures, noise levels, environments, and activities.
- Mental requirements include ability to handle varying and intense levels of stress.
- Flexible schedule to accommodate program needs can include evening and weekend hours.
