Job Details

JOB SUMMARY:

Performs and understands a variety of duties related to the processing and maintenance of the bank’s deposit portfolios with emphasis on electronic services.  This position will assist users, both internal and external, with our products, customers and accounts within the deposit management systems.  This individual will own a subset of the duties outlined below with focus on electronic services function. Many of the bank products are managed and processed through Jack Henry solutions.  Duties performed within the Deposit Operations area may include but are not limited to duties outlined below.  This individual will own and be the subject matter expert for a subset of these duties.

JOB DUTIES:

1. Document Image Indexing
2. Dormant and closed accounts
3. Confirmations
4. Transaction Monitoring (Yellow Hammer)
5. Overdrafts / Unposted / Chargebacks
6. Review and Process Stop Payments / Holds
7. Notice Processing
8. Minor Account Monitoring
9. IOLTA Processing
10. Phone Support
11. Deposit Account and Customer Maintenance
12. Safe Deposit Box Payments/Maintenance
13. Debit Card Processing and Support
14. Internet Banking and Bill Pay Support
15. Zelle and Real Time Payment Support
16. Remote Deposit Support
17. Fraud Management
18. Report Requests
19. Garnishments/levies/Subpoenas
20. Disputes (Debit Card, ACH, and Checks)
21. Wire Processing
22. ACH File Processing
23. Rate Changes
24. Escheat Processing
25. Monthly Board Reports
26. Harland Clarke Billing
27. Christmas Club Annual Processing

Other Expectations:

1. Gain Knowledge of all deposit and treasury products offered by the bank
2. Gain knowledge and adhere to all Federal and State laws and regulations, including the Bank Secrecy Act.
3. Identify efficiencies through processes and procedures
4. Performs any other duties assigned by departmental management.