The Rapid is seeking a customer service oriented and dependable individual to join our team as an Information Center Representative.
Position Summary:
The selected candidate will provide a full range of customer service and support to walk-in and telephone customers. Some duties include providing route information and trip planning, taking complaints, giving ticket pricing information, and other related transit information via customer window, telephone, email, and mail. Will reconcile ticket sales and prepare bulk ticket orders in conjunction with the finance department. The Information Center Representative will also provide information on other Rapid services and referrals as necessary to ensure that customers are directed to the most appropriate service to meet their needs. Will produce identification cards for American’s with Disabilities Act (ADA) and reduced fare-eligible customers and maintain a lost and found program.
Position Requirements:
The selected candidate will have an Associate’s degree; one (1) to two (2) years related experience and/or training; or equivalent combination of education and experience. This position requires strong computer skills, specifically Microsoft Word and Excel and the ability to learn computer software as necessary. Candidate must be familiar with the city of Grand Rapids and be able to read maps. Candidate must be able to successfully handle multiple tasks simultaneously and be an excellent communicator both written and orally.
Starting rate is $13.24 and The Rapid offers an excellent benefits plan including medical and dental coverage, vacation, sick and holiday pay, pension plan and much more.
After successful completion of training regular hours of this position will be Tuesday through Saturday from 8:00 a.m. to 4:30 p.m. The ideal candidate will be flexible to occasionally cover for employees on vacation or other absences.
Visit www.ridetherapid.org to view a detailed job description and learn more about The Rapid.
Deadline to apply is November 7, 2014 at 3:30 p.m.
The Rapid is an Equal Employment Opportunity Employer
Women & Minorities Encouraged to Apply
