HOURS: FULL TIME POSITION(S); HOURS ARE AS SCHEDULED, MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS
WAGE: DEPENDENT UPON QUALIFICATIONS
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide superior customer service.
- Resolve or assist in resolution of customer complaints or comments.
- Maintain close communications with Island Club Supervisors and Manager on Island Club Staff and workings along with proper daily documentation.
- Schedule employees and maintain changes on posted schedules including daily break, bus schedules and assigned areas.
- Perform host duties and play an active roll in all Island Club Teams. Rate and track VIP’s for complimentary benefits.
- Verify accuracy of pit ratings when presented with reports.
- Print approved complimentary tickets, verify ticket orders, reprint tickets & return and/or exchange approved concert tickets.
- Maintain accurate area hotel/motel logs from issuing and upon return.
- Enter entertainment information into Group for proper tracking.
- Evaluate employees including needed corrective actions to supervisors.
- Implement ideas and changes to keep all teams and promotions up to date to ensure that activities do not become mundane for patrons.
- Oversee the rotations of paperwork to be filed or moved to warehouse.
- Maintain and monitor Island Club/Ticket logs and coupons issued by Host.
- Ensure proper flyers and brochures are available to patrons.
- Work special promotions from beginning to end, follow through when requested and as needed.
- Oversee training of new hires with mentors.
- Attend meetings when requested to be present.
- Maintain marketing inventory control on the Gaming Floor.
- Work closely with all departments to ensure hosts are properly utilized in all aspects of the casino floor.
- Issue complimentary meals, hotel, drinks etc.
- Maintain customer records, voids, redemptions, and comps.
- Maintain proper logs in Island Club pertaining to incorrect mailings, coupons, etc.
- Assist in creating hotel packages and convention perks.
- Assist with month training of driver/escorts.
- Perform manual point of sale adjustments from point of sale terminals.
- Oversee and document employee performance, address improvements needed or immediate issues up to, not including disciplinary action.
- Usher for headline entertainment events when needed.
- Attend all pertinent training seminars or conferences, (where travel may be required).
DESIRED QUALIFICATIONS:
Education: High School Diploma or GED.
Experience: Minimum of 2 years verifiable experience serving in a supervisory capacity within the last 3 years or 4 years current Island Club experience.
Knowledge: Knowledge of Ticketing and Info Genesis, Oasis (omniview & super playmate) Gift works, Microsoft Windows, Excel & Word.
Skills and Abilities: Must have the ability to handle a stressful, fast paced environment. Must be able to resolve situations as they present themselves, and be able to think quickly to resolve them with good judgment. Must be able to prioritize and handle several tasks at one time with constant interruptions and deadlines. Must have excellent interpersonal communications skills. Must have the ability to lead by example with superior customer service. Must be able to quickly master new or job specific programs. Must be available to work any day/any shift, holidays and weekends.
TOOLS AND, EQUIPMENT USED:
Must be efficient with general office equipment such as; computer, printers, copy machine, fax machine, postage machine, keno counter, lnfogenesis cash register, card embosser, two-way radios and telephone/paging system.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Stand/walk for 90% of shift. Sit for 10% of shift.
- Lift and carry 5-20 pounds frequently during shift.
- Lift and carry up to 30 pounds occasionally during shift.
- Must be able and willing to walk at a fast pace throughout the casino during shift.
- Must be able to frequently bend, squat, kneel, twist and rotate as needed during shift.
- Depending on daily activities, all requirements during a shift may be higher or lower than what is listed.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Environment on the Gaming Floor can be highly stressful and fast paced. The noise level can be extremely high with excessive exposure to cigarette smoke.
SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian
Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.
