| Position Title: | Student Service Representative 4 | |
| Location: | Big Rapids (Main Campus) | |
| Department: | 61200 - Registrar | |
| Advertised Salary: | $19.05/hr hourly rate pursuant to the FSU and CTA/MEA-NEA Agreement | |
| FLSA: | Non-Exempt | |
| Temporary/Continuing: | Continuing | |
| Part-Time/Full-Time: | Full-Time | |
| Union Group: | Clerical-Technical Association (MEA-NEA) | |
| Term of Position: | 12 Month | |
| At Will/Just Cause: | Just Cause | |
| Summary of Position: | Independently perform/coordinate responsible support functions which may focus on a specialized area(s) of student services, such as Admissions, Financial Aid, Registration, etc. Communicate and perform duties in a manner that provide excellent service and is responsive to customer needs. Serve as a ‘lead worker’ to assist and answer questions for lower level employees. This position is housed in the Registrar’s Office.
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| Position Type: | Staff | |
| Required Education: | Satisfactory completion of two years college or equivalent.
The requirements listed are representative of the knowledge, skill, and/or ability required. Any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities may be considered. Equivalency for education is two years of full-time related work experience equals one year of education.
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| Required Work Experience: | Four years of office experience. Experience in customer service.
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| Required Licenses and Certifications: | | |
| Physical Demands: | - Office Environment
- Repetitive movement
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| Additional Education/Experiences to be Considered: | Knowledge of computerized student record/large database management system. Student services related work experience.
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| Essential Duties/Responsibilities: | Perform any/all duties defined in the Student Service Representative 1, 2, & 3 position descriptions.
Investigate, develop, recommend, implement, and/or revise University procedures relating to specific area(s).
Serve as department liaison to work with other University employees and/or outside agencies relating to assigned area of specialty.
Independently analyze special requests and considerations and make determination and give authorization.
Coordinate workflow and operations as assigned.
Routinely handle confidential information. Assist coworkers, customers, etc with sensitive issues or decisions.
Process Title IV requests.
Process course schedule reviews.
Process total withdrawals and appeals for late total withdrawals.
Review and update the Registrar Office website.
Carry out responsibilities in accordance with university policies, and applicable laws and regulations.
Maintain confidentiality of designated information.
Report to immediate supervisor.
Demonstrates an understanding of diversity, equity, and inclusion, especially in working relationships with students, faculty, staff and community members.
Any other duties assigned within the position classification area. | |
| Marginal Duties/Responsibilities: | Be cross-trained in other specialized areas within the office.
May require working with computer technical personnel to resolve programming difficulties.
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| Skills and Abilities: | Ability to interview, hire, direct and/or train others in the performance of the characteristic duties.
Communicate effectively with a diverse customer population.
Operate a variety of office machines and equipment.
Perform basic mathematical and recordkeeping duties with a high degree of accuracy and attention to detail.
Plan, organize and make sound judgments and decisions. Utilize the rules of proper grammar, correct spelling and punctuation, and proper arrangement of information.
Understand and maintain current information concerning special terminology and regulations.
Use computer software and mainframe programs and systems.
Utilize analytical skills to discern and resolve issues, produce complex reports, etc.
Meet deadlines, demonstrate excellent organization and analytical skills.
Experience working directly with people from diverse racial, ethnic, a
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